IT Support Analyst
Hawkeyeinnovations
IT Support Analyst at Hawkeyeinnovations is a full time role based in London, England, United Kingdom. Listed skills: Hawk-Eye Innovations. It was published on 9 September 2026 and was open at last check.
| Role | IT Support Analyst |
|---|---|
| Company | Hawkeyeinnovations |
| Location | London, England, United Kingdom |
| Employment type | Full Time |
| Skills listed | Hawk-Eye Innovations |
| Published | 9 September 2026 |
| Status | Open at last check |
IT Support Analyst
Location: London, UK (Hybrid Working)
Join Our Global IT Team
We're looking for a proactive and motivated IT Support Analyst to join our global IT team. This is an exciting opportunity for someone with previous IT service desk or technical support experience who enjoys solving problems, supporting users, and developing their technical expertise across a modern global technology environment.
Based in our London office, you'll play a key role in supporting employees across the UK and internationally, providing hands-on endpoint support, managing IT platforms, and contributing to projects that help improve the way our teams work.
This role offers excellent opportunities for professional development, exposure to a broad range of technologies, and the chance to work closely with colleagues across the business and around the world.
What You'll Be Doing
Global IT Support
- Provide 2nd line IT support to users across the UK and global business.
- Manage and respond to support requests through our Jira ticketing system.
- Support employee onboarding and offboarding processes.
- Administer key business platforms including: Microsoft 365
- Microsoft Intune
- Google Workspace
- Kandji
- Ubiquiti
- Create and maintain technical documentation and user guides.
- Support meeting room technology and collaboration tools.
- Assist with company-wide Town Halls and All Hands events.
Endpoint & User Support
- Install, configure, and maintain laptops, desktops, and other hardware.
- Provide both remote and in-person support for employees.
- Troubleshoot hardware, software, and connectivity issues.
Network & Infrastructure Support
- Monitor and maintain office networks, Wi-Fi, and connectivity.
- Support storage infrastructure and backup solutions.
- Assist with troubleshooting and resolving network outages and performance issues.
IT Projects & Continuous Improvement
- Collaborate with the wider IT team on global improvement initiatives.
- Support the rollout of new tools, technologies, and processes.
- Identify opportunities to improve support services and user experience.
What We're Looking For
- Previous experience in an IT Service Desk, IT Support, or Technical Support role.
- Strong troubleshooting and problem-solving skills.
- Experience supporting Windows operating systems.
- Excellent communication skills and the ability to support both technical and non-technical users.
- Strong organisational skills with the ability to manage multiple priorities.
- Good understanding of IT security and cybersecurity best practices.
- A proactive, customer-focused approach and willingness to learn.
Desirable
- Experience with: Microsoft 365, Entra ID, and Intune
- Google Workspace
- Linux and macOS environments
- Android and iOS devices
- Wired and wireless networking
- Server and endpoint hardware support
What You'll Gain
This role provides the opportunity to develop your expertise across a wide range of enterprise technologies, including:
- Microsoft 365, Entra ID and Intune
- Google Workspace
- Ubiquiti networking solutions
- Firewall technologies including WatchGuard and FortiGate
- VPN technologies and network security
- Cloud-based identity and device management
- NAS and storage platforms
- Endpoint security tools
- Modern SaaS IT administration platforms
Why Join Us?
You'll be joining a collaborative and supportive global IT team where you'll have the opportunity to broaden your technical skillset, contribute to meaningful projects, and make a real impact across the business.
We know great candidates don't always tick every box. If you're excited about the role and believe you could be a great fit, we'd love to hear from you.
Create your free OnJob profile to apply — we'll take you to Hawkeyeinnovations's application after sign-up. · Posted 9 Sept 2026.
IT Support Analyst at Hawkeyeinnovations — questions answered
What does the IT Support Analyst role at Hawkeyeinnovations pay?
Hawkeyeinnovations does not publish a salary on this IT Support Analyst listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the IT Support Analyst role at Hawkeyeinnovations based?
Hawkeyeinnovations lists this IT Support Analyst role in London, England, United Kingdom, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Hawkeyeinnovations before you apply.
What skills does the IT Support Analyst role at Hawkeyeinnovations require?
The IT Support Analyst at Hawkeyeinnovations listing names Hawk-Eye Innovations. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
Is the IT Support Analyst role at Hawkeyeinnovations still open?
The IT Support Analyst posting at Hawkeyeinnovations was open at OnJob's last check of the employer's careers page, having been published on 9 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the IT Support Analyst role at Hawkeyeinnovations?
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