Strategic Account Director
Decagon
Strategic Account Director at Decagon is a full time role based in London, UK, United Kingdom. The listing states pay of £235k–£255k. It was published on 29 October 2025 and was open at last check.
| Role | Strategic Account Director |
|---|---|
| Company | Decagon |
| Location | London, UK, United Kingdom |
| Employment type | Full Time |
| Pay (as listed) | £235k–£255k |
| Published | 29 October 2025 |
| Status | Open at last check |
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
- Develop a strategy to break into and close key strategic logos for Decagon
- Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
- Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
- Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
- Forecast and accurately report on pipeline and revenue
- Develop and execute account plans to execute strategic deals
- Provide feedback and insights to product and leadership teams to influence the company's roadmap
- Maintain expert-level knowledge of the company's products, services, and industry trends
- Expect moderate travel
Your background looks something like this
- 7+ years of experience in strategic or enterprise sales
- Proven track record of growing revenue and expanding business with large, complex accounts
- Excellent communication, presentation, and negotiation skills
- Strong business acumen and ability to speak the language of the C-suite
- Consultative selling approach with a focus on value-based solutions
- Ability to manage multiple stakeholders and cross-functional initiatives
- Bachelor's degree or equivalent work experience
Even better if you have
- Bonus points if you have previous experience selling AI or customer support/experience software
Benefits
We proudly offer the following benefits for our full-time employees:
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Create your free OnJob profile to apply — we'll take you to Decagon's application after sign-up. · Posted 29 Oct 2025.
Strategic Account Director at Decagon — questions answered
What does the Strategic Account Director role at Decagon pay?
The Strategic Account Director at Decagon listing states pay of £235k–£255k for the London, UK, United Kingdom position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Where is the Strategic Account Director role at Decagon based?
Decagon lists this Strategic Account Director role in London, UK, United Kingdom, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Decagon before you apply.
Is the Strategic Account Director role at Decagon still open?
The Strategic Account Director posting at Decagon was open at OnJob's last check of the employer's careers page, having been published on 29 October 2025. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Strategic Account Director role at Decagon?
Apply to the Strategic Account Director at Decagon role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Decagon's own application page. Creating a profile is free and needs no card.
Related Finance jobs
Hand-picked roles that match this listing on skills, category and location — each scored to your profile inside OnJob.
Explore more on OnJob
Hiring for a role like this?
Post a job on OnJob and reach AI-matched candidates.