Sr Manager Process Improvement - Banking and Financial Services
Sutherland
Sr Manager Process Improvement - Banking and Financial Services at Sutherland is a full time role based in Mabalacat City, Central Luzon, Mabalacat City, Central Luzon, Philippines. It was published on 25 September 2025 and was open at last check.
| Role | Sr Manager Process Improvement - Banking and Financial Services |
|---|---|
| Company | Sutherland |
| Location | Mabalacat City, Central Luzon, Mabalacat City, Central Luzon, Philippines |
| Employment type | Full Time |
| Published | 25 September 2025 |
| Status | Open at last check |
The Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope related business challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer experience, and demand management.
If you are an expert Six Sigma Manager looking for a global career, do not miss this opportunity!
As a Service Excellence Manager, you will innovate process improvement projects to achieve internal and external goals while earning maximum potential revenue and margin. You will contribute by:
Key responsibilities:
- Working collaboratively with the team to achieve optimal results on efficiency metrics and help them achieve promoter status, grow current business and win new clients through projects that will improve customer lifetime value
- Support the Service Delivery team to reach Platinum Standards in Client metrics through gap analysis and improvement projects
- Support Site activities in ensuring achievement of healthy financial goals by delivering high impact projects targeting financial gains such as Bonus maximization, penalty management and operational costs reduction
- Support Focus Metrics activities with the site assigned
- Conduct regular audits and reporting against compliance with contractual and regulatory requirements (i.e. SOW and government requirements)
- Team up with site/client leaders in upholding compliance in all organization policies and standard procedures
- Validate control plans and governance processes set up in the business; and
- Maintain and publish OE dashboards (like projects, OE action item tracker, etc.).
- Earned a Bachelor’s Degree in any field
- Six Sigma Blackbelt certified
- At least 5 years of managerial experience in the same industry
- Lead experience in various operational functions in the industry like Training, Quality, Workforce, Operations
- Experience in change management, stakeholder management, and influencing people without authority
- Capacity to think strategically and innovatively
- Experience in managing Collections or Banking accounts
- Excellent Project Management skills
- Strong background on process development and improvement
All your information will be kept confidential according to EEO guidelines.
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 25 Sept 2025.
Sr Manager Process Improvement - Banking and Financial Services at Sutherland — questions answered
What does the Sr Manager Process Improvement - Banking and Financial Services role at Sutherland pay?
Sutherland does not publish a salary on this Sr Manager Process Improvement - Banking and Financial Services listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Sr Manager Process Improvement - Banking and Financial Services role at Sutherland based?
Sutherland lists this Sr Manager Process Improvement - Banking and Financial Services role in Mabalacat City, Central Luzon, Mabalacat City, Central Luzon, Philippines, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Sutherland before you apply.
Is the Sr Manager Process Improvement - Banking and Financial Services role at Sutherland still open?
The Sr Manager Process Improvement - Banking and Financial Services posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 25 September 2025. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Sr Manager Process Improvement - Banking and Financial Services role at Sutherland?
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