Japanese Bilingual Customer Service Associate | Music Streaming Services | Shaw
Sutherland
Japanese Bilingual Customer Service Associate | Music Streaming Services | Shaw at Sutherland is a full time role based in Mandaluyong City, NCR, Mandaluyong City, NCR, Philippines. It was published on 5 February 2026 and was open at last check.
| Role | Japanese Bilingual Customer Service Associate | Music Streaming Services | Shaw |
|---|---|
| Company | Sutherland |
| Location | Mandaluyong City, NCR, Mandaluyong City, NCR, Philippines |
| Employment type | Full Time |
| Published | 5 February 2026 |
| Status | Open at last check |
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
- As a Japanese Bilingual Customer Service Associate for our Music Streaming Services account in Shaw, , and you'll be managing subscriptions, assisting with account registration, and handling cancellation requests to ensure our customers enjoy a seamless music experience.
- Provide bilingual customer support (English + Japanese) across multiple channels (live and non-live)
- Handle Email/Chat/Calls for the customers using the provided tools
- Resolve the customer's issue. Establish and maintain rapport with consumers
- Accurately capture all required information in the respective tools
- Accurately report all happenings on the email/chat/calls to the respective supervisor/lead
- Complete all given tasks within the time specified
- Adhere to the rules and regulations of the company
- Adhere to the non-disclosure agreement
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English and Japanese written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills
- Meet the specific daily targets with respect to the Key Result Areas
All your information will be kept confidential according to EEO guidelines.
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 5 Feb 2026.
Japanese Bilingual Customer Service Associate | Music Streaming Services | Shaw at Sutherland — questions answered
What does the Japanese Bilingual Customer Service Associate | Music Streaming Services | Shaw role at Sutherland pay?
Sutherland does not publish a salary on this Japanese Bilingual Customer Service Associate | Music Streaming Services | Shaw listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Japanese Bilingual Customer Service Associate | Music Streaming Services | Shaw role at Sutherland based?
Sutherland lists this Japanese Bilingual Customer Service Associate | Music Streaming Services | Shaw role in Mandaluyong City, NCR, Mandaluyong City, NCR, Philippines, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Sutherland before you apply.
Is the Japanese Bilingual Customer Service Associate | Music Streaming Services | Shaw role at Sutherland still open?
The Japanese Bilingual Customer Service Associate | Music Streaming Services | Shaw posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 5 February 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Japanese Bilingual Customer Service Associate | Music Streaming Services | Shaw role at Sutherland?
Apply to the Japanese Bilingual Customer Service Associate | Music Streaming Services | Shaw at Sutherland role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Sutherland's own application page. Creating a profile is free and needs no card.
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