Business Operations Manager - Telco
Paytm
Business Operations Manager - Telco at Paytm is a full time role based in Mumbai, Maharashtra. It was published on 26 June 2026 and was open at last check.
| Role | Business Operations Manager - Telco |
|---|---|
| Company | Paytm |
| Location | Mumbai, Maharashtra |
| Employment type | Full Time |
| Published | 26 June 2026 |
| Status | Open at last check |
About the Role:
We are seeking a Business Operations Manager to drive end-to-end operations for our Telecom Value-Added Services (VAS) business. The role will be responsible for ensuring seamless execution of telecom operations, managing operator relationships, coordinating with cross-functional teams, and driving operational excellence across business initiatives.
Key Responsibilities:
- Own and manage end-to-end business operations for Telecom VAS products and services.
- Act as the primary point of contact for telecom operator partners and ensure smooth execution of day-to-day operations.
- Build and maintain strong relationships with key stakeholders across telecom operators and internal teams.
- Monitor operational performance, identify issues proactively, and drive timely resolution.
- Coordinate with Product, Technology, Content, Finance, and other cross-functional teams to ensure seamless service delivery.
- Manage operator onboarding, service launches, and ongoing operational requirements.
- Track business KPIs, prepare operational reports, and provide actionable insights to leadership.
- Drive process improvements to enhance operational efficiency and customer experience.
- Ensure adherence to SLAs, governance frameworks, and business commitments.
- Support revenue growth initiatives by working closely with business and partnership teams.
Qualifications & Experience:
- Bachelor's degree in Business, Engineering, Telecommunications, or a related field.
- 7+ years of overall experience with at least 3 years of relevant experience in Telecom VAS, Telecom Operations, Business Operations, or Account Management.
- Proven experience in managing telecom operator relationships and business operations.
- Strong understanding of Telecom Value-Added Services (CRBT, Digital Content, Subscription Services, or related telecom products).
- Experience working with multiple stakeholders in a fast-paced business environment.
Required Skills:
- Business Operations ManagementTelecom VAS Domain Knowledge
- Stakeholder & Client Management
- Account ManagementService Delivery & Operations Excellence
- Problem Solving & Analytical Thinking
- Cross-functional Collaboration
- Reporting & Performance Monitoring
- Excellent Communication and Relationship Management Skills
Preferred Experience:
- Experience working with telecom operators and managing operator-led business initiatives.
- Exposure to CRBT and other digital telecom service ecosystems.
- Experience handling large-scale operational programs and business-critical deployments.
What Success Looks Like:
- Smooth and efficient execution of telecom business operations.
- Strong stakeholder relationships and operator satisfaction.
- Timely delivery of operational commitments and service launches.
- Continuous improvement in operational performance and business outcomes.
Create your free OnJob profile to apply — we'll take you to Paytm's application after sign-up. · Posted 26 Jun 2026.
Business Operations Manager - Telco at Paytm — questions answered
What does the Business Operations Manager - Telco role at Paytm pay?
Paytm does not publish a salary on this Business Operations Manager - Telco listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Business Operations Manager - Telco role at Paytm based?
Paytm lists this Business Operations Manager - Telco role in Mumbai, Maharashtra, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Paytm before you apply.
Is the Business Operations Manager - Telco role at Paytm still open?
The Business Operations Manager - Telco posting at Paytm was open at OnJob's last check of the employer's careers page, having been published on 26 June 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
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