Customer Support Associate
Paytm
Customer Support Associate at Paytm is a full time role based in Mumbai, Maharashtra. It was published on 7 May 2026 and was open at last check.
| Role | Customer Support Associate |
|---|---|
| Company | Paytm |
| Location | Mumbai, Maharashtra |
| Employment type | Full Time |
| Published | 7 May 2026 |
| Status | Open at last check |
Role Overview:
We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels.
Key Responsibilities:
Handle inbound and outbound customer callsRespond to customer queries via email, chat, and other digital platformsProvide accurate information on products, services, and policiesTroubleshoot issues and escalate when requiredMaintain professionalism and ensure customer satisfactionDocument interactions and follow up as neededCollaborate with internal teams to improve service qualityMeet KPIs and SLA targetsAdhere to company policies and processes
Skills & Qualifications:
2–4 years of experience in voice and non-voice customer serviceManage multiple chats/emails/calls simultaneouslyExcellent communication skills in English (written and verbal)Strong problem-solving abilitiesAbility to multitask efficientlyFamiliarity with CRM tools is an advantageComfortable working in a fast-paced environmentWillingness to work rotational shifts (6 days/week)Good interpersonal and teamwork skillsCandidates with hands on experience on AI tools would be preferred.
Office Location:
Create your free OnJob profile to apply — we'll take you to Paytm's application after sign-up. · Posted 7 May 2026.
Customer Support Associate at Paytm — questions answered
What does the Customer Support Associate role at Paytm pay?
Paytm does not publish a salary on this Customer Support Associate listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Customer Support Associate role at Paytm based?
Paytm lists this Customer Support Associate role in Mumbai, Maharashtra, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Paytm before you apply.
Is the Customer Support Associate role at Paytm still open?
The Customer Support Associate posting at Paytm was open at OnJob's last check of the employer's careers page, having been published on 7 May 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Support Associate role at Paytm?
Apply to the Customer Support Associate at Paytm role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Paytm's own application page. Creating a profile is free and needs no card.
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