Customer Service Executive
Super Knit Industries
Customer Service Executive at Super Knit Industries is a full time role based in Mumbai, Maharashtra, India. The listing states pay of ₹1,80,000–₹2,64,000 and asks for 2–6 yrs of experience. Listed skills: shopify order management, customer service, communication, d2c e‑commerce operations, shiprocket and nimbuspost. It was published on 27 August 2026 and was open at last check.
| Role | Customer Service Executive |
|---|---|
| Company | Super Knit Industries |
| Location | Mumbai, Maharashtra, India |
| Employment type | Full Time |
| Pay (as listed) | ₹1,80,000–₹2,64,000 |
| Experience asked | 2–6 yrs |
| Skills listed | shopify order management, customer service, communication, d2c e‑commerce operations, shiprocket and nimbuspost |
| Published | 27 August 2026 |
| Status | Open at last check |
Responsibilities
- Handle customer inquiries via phone, email, WhatsApp, chat, and social media.
- Assist customers with product information, order placement, tracking, returns, exchanges, and refunds.
- Process and verify Shopify orders, payments, shipping details, invoices, and dispatch documents.
- Coordinate with warehouse, logistics, and courier partners to ensure timely order fulfilment.
- Monitor pending, cancelled, failed, and RTO orders, and resolve delivery-related issues.
- Process returns, exchanges, cancellations, and refunds as per company policy.
- Coordinate with the inventory team to confirm stock availability and update customers on order status.
- Maintain customer records, prepare operational reports, and monitor service KPIs.
- Ensure adherence to company SOPs and deliver a high level of customer satisfaction.
Requirements
- Hands‑on experience with Shopify order management.
- Strong customer service and communication skills.
- Good understanding of D2C e‑commerce operations.
- Familiarity with courier platforms such as Shiprocket, NimbusPost, or Pickrr.
- Proficiency in Microsoft Excel, Google Sheets, and basic CRM tools.
- Strong problem‑solving, multitasking, and attention to detail.
- Bachelor’s degree in any discipline.
- 2–6 years of experience in customer service, e‑commerce, or D2C order processing.
- Experience with Shopify is preferred.
Nice to Have
- Certification in Customer Service, E‑commerce, or Retail Operations.
- Experience in the apparel, fashion, lifestyle, or retail industry.
Create a free OnJob profile to apply and see your AI match score before you apply. · Posted 27 Aug 2026.
Customer Service Executive at Super Knit Industries — questions answered
What does the Customer Service Executive role at Super Knit Industries pay?
The Customer Service Executive at Super Knit Industries listing states pay of ₹1,80,000–₹2,64,000 for the Mumbai, Maharashtra, India position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles, and the same listing asks for 2–6 yrs of experience.
Where is the Customer Service Executive role at Super Knit Industries based?
Super Knit Industries lists this Customer Service Executive role in Mumbai, Maharashtra, India, advertised as full time work at that location and asking for 2–6 yrs of experience. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Super Knit Industries before you apply.
What skills does the Customer Service Executive role at Super Knit Industries require?
The Customer Service Executive at Super Knit Industries listing names shopify order management, customer service, communication, d2c e‑commerce operations, shiprocket and nimbuspost. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
How much experience do you need for the Customer Service Executive role at Super Knit Industries?
Super Knit Industries asks for 2–6 yrs of experience on this Customer Service Executive posting, alongside shopify order management, customer service and communication. Employers commonly consider candidates slightly under a stated band when the listed skills line up.
Is the Customer Service Executive role at Super Knit Industries still open?
The Customer Service Executive posting at Super Knit Industries was open at OnJob's last check of the employer's careers page, having been published on 27 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Service Executive role at Super Knit Industries?
Apply to the Customer Service Executive at Super Knit Industries role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile. Creating a profile is free and needs no card.
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