Customer Success Executive - Enterprise Sales Mumbai
Apna
Customer Success Executive - Enterprise Sales Mumbai at Apna is a full time role based in Mumbai, Maharashtra, India. It was published on 5 February 2024 and was open at last check.
| Role | Customer Success Executive - Enterprise Sales Mumbai |
|---|---|
| Company | Apna |
| Location | Mumbai, Maharashtra, India |
| Employment type | Full Time |
| Published | 5 February 2024 |
| Status | Open at last check |
About the Team
The Enterprise business unit at Apna is responsible for driving revenue, sales, and customer retention. It is composed of three sub-units - Sales, Marketing, and Revenue Operations, which includes Customer Success Management. While the sales team is segmented by industry expertise, the customer support and marketing teams are organized horizontally. This cohesive team plays a vital role in maintaining the overall health of the job marketplace. By closely collaborating with brands, our team helps Apna marketplace foster a strong network effect. This network effect enhances candidate retention and attracts a larger pool of highly qualified individuals. Furthermore, working with new clients and handling substantial projects allows our team to offer strategic guidance for growth. It also enables our product team to devise innovative solutions that cater to the evolving needs of the marketplace.
About the Role
We are looking for a Customer Success Manager to provide support, nurture relationships and expand business with key accounts.
Responsibilities
- Own Net Revenue Retention (NRR) for respective orgs
- Drive usage by building meaningful connections with clients, utilizing root cause analysis to identify gaps in the hiring funnel, and providing valuable insights to the product team.
- Focus on existing accounts with a client-centric retention strategy, identifying the perfect hiring requirements across multiple products and pitching the right product for maximum value.
- Customize training modules for existing clients while maintaining strong relationships.
- Identify and analyze clients' requirements, proposing tailored solutions for talent acquisition and branding needs.
- Engage with senior management in client organizations and present Apna's products and services.
- Upsell Apna's online solutions to Corporate clients - Jobs, DB, banners, new products
- Sales Analysis, Usage review and planning vis-a-vis product analysis on a monthly basis - find usage patterns, discovery of hiring patterns, share of other digital platforms (naukri, WorkIndia, Shine, Monster etc.)
- Manage complex sales situations & acquire clients based on - value based selling.
- Following the complete sales cycle and ensuring payment collection.
- Closely monitoring of competitor activities and assisting in planning counter strategies.
Create your free OnJob profile to apply — we'll take you to Apna's application after sign-up. · Posted 5 Feb 2024.
Customer Success Executive - Enterprise Sales Mumbai at Apna — questions answered
What does the Customer Success Executive - Enterprise Sales Mumbai role at Apna pay?
Apna does not publish a salary on this Customer Success Executive - Enterprise Sales Mumbai listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Customer Success Executive - Enterprise Sales Mumbai role at Apna based?
Apna lists this Customer Success Executive - Enterprise Sales Mumbai role in Mumbai, Maharashtra, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Apna before you apply.
Is the Customer Success Executive - Enterprise Sales Mumbai role at Apna still open?
The Customer Success Executive - Enterprise Sales Mumbai posting at Apna was open at OnJob's last check of the employer's careers page, having been published on 5 February 2024. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Success Executive - Enterprise Sales Mumbai role at Apna?
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