Field Engineer
Decagon
Field Engineer at Decagon is a full time role based in New York, New York, United States. The listing states pay of $240k–$280k. It was published on 21 January 2026 and was open at last check.
| Role | Field Engineer |
|---|---|
| Company | Decagon |
| Location | New York, New York, United States |
| Employment type | Full Time |
| Pay (as listed) | $240k–$280k |
| Published | 21 January 2026 |
| Status | Open at last check |
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
As a Field Engineer, you will own the technical scoping and implementation of the most complex requirements that Decagon's enterprise prospects and customers bring to us. You will be the technical expert and trusted advisor to enterprise prospects and customers, proving technical feasibility during the evaluation, and may carry that work through to production.
The role is dynamic and cross-functional. You will build complex integrations, configure and optimize agents that deploy into production environments, partner with Solutions Engineers, Product and Engineering to build features your accounts require, and establish technical credibility with stakeholders across the C-suite, platform engineering, and CX organizations.
In this role, you will
- Own the technical win on Decagon's most critical enterprise opportunities, partnering with Account Executives, Solutions Engineers and Agent Product Managers to build software and agents that turn sophisticated, skeptical buyers into signed customers.
- Design and deliver custom integrations against enterprise telephony and CCaaS platforms, carrying them from prototype through production deployment.
- Configure and optimize enterprise-grade AI agents using Agent Operating Procedures, iterating against production conversation data and instrumenting the metrics required to measure improvement.
- Diagnose and resolve issues in live customer instances across telephony, voice flows, tool calls, and third-party integrations in order to protect at-risk go-lives.
- Lead exploratory discussions with customers to help them understand how they can use AI in their technology stack to unlock business value
- Educate customers on how to extract more value from the Decagon platform through technical enablement
Your background looks something like this
- Have 4+ years experience owning highly ambiguous and technical projects. This includes software engineers, ex-founders, and forward-deployed roles at high-growth technology companies.
- Write production-grade code in Python, SQL, or similar languages.
- You have built integrations against third-party APIs and enterprise systems, and you are comfortable working from unfamiliar documentation to get something working quickly.
- You can hold your own in a technical conversation with a customer's engineering team and translate what you learn into a concrete implementation plan.
- You are comfortable navigating ambiguity and collaborating cross-functionally.
Benefits
We proudly offer the following benefits for our full-time employees:
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office to keep you at your best
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Create your free OnJob profile to apply — we'll take you to Decagon's application after sign-up. · Posted 21 Jan 2026.
Field Engineer at Decagon — questions answered
What does the Field Engineer role at Decagon pay?
The Field Engineer at Decagon listing states pay of $240k–$280k for the New York, New York, United States position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Where is the Field Engineer role at Decagon based?
Decagon lists this Field Engineer role in New York, New York, United States, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Decagon before you apply.
Is the Field Engineer role at Decagon still open?
The Field Engineer posting at Decagon was open at OnJob's last check of the employer's careers page, having been published on 21 January 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Field Engineer role at Decagon?
Apply to the Field Engineer at Decagon role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Decagon's own application page. Creating a profile is free and needs no card.
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