Manager, Enterprise Growth (Customer Success)

About Clay

Our mission is to help organizations turn any growth idea into reality.

We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We're already helping thousands of customers — including Anthropic, Notion, Google, and Ramp — go to market with unique data, signals, and AI research.

In 2025, we raised a $100M Series C backed by world-class investors including Sequoia, CapitalG, and First Round — and crossed $100M in revenue.

In 2026, we announced our second employee tender offer in 9 months at a new $5B valuation. We also launched a community equity round, for our customers, agency partners, and club members.

Some things to know about us:

• Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
• Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
• All employees can work for free with world-class coaches who specialize in creativity, management, and more.
• Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here.
• Read about us in the NYT, Forbes, First Round Review, and more.

Hear from our employees directly on our Glassdoor page!

Manager, Enterprise Growth @ Clay

We’re growing our Growth Strategy (Customer Success) team at Clay — the group that helps our customers unlock their full potential. Our mission is simple but ambitious: empower every team to use Clay as their growth engine.

As the Manager of our Enterprise Growth Strategy team, you’ll lead a group of world-class strategists who act as trusted advisors to our customers. You’ll hire, coach, and inspire a team that drives meaningful business outcomes, builds lasting partnerships, and helps our customers turn their biggest goals into reality.

This is a high-impact role — you’ll shape how some of the most innovative companies in the world use Clay to scale, and directly influence revenue growth, retention, and the customer experience.

What You'll Do

You’ll be a builder, a coach, and a connector. Specifically, you will:

• Hire, develop, and lead a team of Enterprise Growth Strategists who embody Clay’s values — curiosity, creativity, and customer obsession.
• Foster a culture of learning, accountability, and excellence, where experimentation is encouraged and insights are shared freely.
• Motivate your team to build deep, trusted partnerships with customers, helping them define success and deliver measurable value.
• Own key customer relationships yourself — setting the bar for engagement, advocacy, and strategic influence.
• Serve as an escalation point and problem-solver, helping turn challenges into opportunities for stronger collaboration.
• Partner cross-functionally with Sales, Product, Engineering, and Marketing to represent the voice of the customer and shape our roadmap around their needs.
• Forecast, track, and report on KPIs tied to expansion, retention, and customer health — using data to tell a story and guide decisions.
• Identify opportunities to innovate and scale our approach to enterprise success — designing playbooks, frameworks, and strategies that amplify impact.

What You'll Bring

We’re looking for a mix of strategic leadership, operational rigor, and deep customer empathy. You might be a great fit if you have:

• 2+ years of experience leading teams in Customer Success, Account Management, or a similar customer growth function
• 5+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company
• A track record of driving revenue growth, expansion, and retention
• A passion for coaching and developing others — you get energy from seeing your team thrive
• Exceptional relationship-building and communication skills, across both customers and internal teams
• The ability to simplify complexity — finding creative solutions and guiding your team through ambiguity
• A love of systems thinking — identifying bottlenecks, building scalable processes, and driving continuous improvement
• A growth mindset and comfort with fast-paced, entrepreneurial environments