CST - Associate - Social CST
Paytm
CST - Associate - Social CST at Paytm is a full time role based in Noida, Uttar Pradesh. It was published on 3 August 2026 and was open at last check.
| Role | CST - Associate - Social CST |
|---|---|
| Company | Paytm |
| Location | Noida, Uttar Pradesh |
| Employment type | Full Time |
| Published | 3 August 2026 |
| Status | Open at last check |
About Us:
Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.
One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.
About the team:
Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services.
About the role:
Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience.
Expectations/ Requirements:
- Resolving day-to-day queries of the merchants via chat/call.
- Oversee day-to-day management of campaigns and ensure brand consistency.
- Ensure brand consistency in copy through tone, voice, and terminology.
- Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience.
- Developing and implementing a timeline to achieve targets.
- Previous experience in team handling Chat/email Support.
Superpowers/ Skills that will help you succeed in this role:
- High level of drive, initiative, and self-motivation
- 1+ years’ experience in social media escalations management
- Exceptional multi-tasking skills
- Strong problem-solving skills
Educational Qualification:
Any Graduate.
Create your free OnJob profile to apply — we'll take you to Paytm's application after sign-up. · Posted 3 Aug 2026.
CST - Associate - Social CST at Paytm — questions answered
What does the CST - Associate - Social CST role at Paytm pay?
Paytm does not publish a salary on this CST - Associate - Social CST listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the CST - Associate - Social CST role at Paytm based?
Paytm lists this CST - Associate - Social CST role in Noida, Uttar Pradesh, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Paytm before you apply.
Is the CST - Associate - Social CST role at Paytm still open?
The CST - Associate - Social CST posting at Paytm was open at OnJob's last check of the employer's careers page, having been published on 3 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the CST - Associate - Social CST role at Paytm?
Apply to the CST - Associate - Social CST at Paytm role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Paytm's own application page. Creating a profile is free and needs no card.
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