Developer - Application Development Microsoft N 4A

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

AI Consultant – Azure OpenAI, Generative AI & Copilot Studio (Dynamics 365 Ecosystem)

Job Title

AI Consultant – Azure OpenAI, Generative AI & Agentic AI Solutions

Experience

8–12+ Years (depending on level)

Role Summary

We are seeking an experienced AI Consultant with expertise in Azure OpenAI, Generative AI, Microsoft Copilot Studio, and Agentic AI solution development. The ideal candidate will be responsible for designing, architecting, and implementing AI-powered business solutions that leverage Large Language Models (LLMs), AI Agents, Retrieval-Augmented Generation (RAG), Conversational AI, and Intelligent Automation.

The consultant will work closely with business stakeholders, functional teams, and technical architects to transform business processes through AI-first solutions built on Microsoft's AI ecosystem.

Experience with Microsoft Dynamics 365 Customer Engagement (Customer Service, Sales, Contact Center, Field Service, Marketing) will be a significant advantage.

Key Responsibilities

1. AI Strategy & Consulting

Responsibilities

• Assess client business processes and identify AI transformation opportunities.
• Conduct AI readiness assessments and AI maturity evaluations.
• Define AI use cases and business value realization roadmaps.
• Recommend appropriate AI architectures, frameworks, and implementation approaches.
• Facilitate AI workshops, discovery sessions, and design thinking engagements.
• Translate business requirements into AI solution blueprints.

Deliverables

• AI Strategy Roadmap
• Solution Architecture Documents
• AI Value Realization Plans
• Business Case and ROI Analysis

2. Azure OpenAI Solution Development

Responsibilities

• Design and develop enterprise-grade Generative AI solutions using Azure OpenAI.
• Configure and optimize: GPT-4o
• GPT-4 Turbo
• Embedding Models
• Reasoning Models
• Build prompt engineering frameworks.
• Develop secure and scalable GenAI architectures.
• Design prompt orchestration and AI workflow pipelines.
• Implement Responsible AI and governance controls.

Skills Required

• Azure OpenAI Service
• Prompt Engineering
• Function Calling
• AI Reasoning Frameworks
• Content Safety
• Azure AI Foundry
• AI Governance

3. Agentic AI & Copilot Studio Development

Responsibilities

• Design and develop AI Agents using Microsoft Copilot Studio.
• Build autonomous and semi-autonomous business agents.
• Implement: Agent-to-Agent (A2A) communication
• Multi-Agent Orchestration
• Task Planning & Execution
• Human-in-the-Loop processes
• Configure actions, connectors, APIs, and plugins.
• Build AI copilots for business users, customer service agents, and executives.
• Integrate Copilot Studio with third-party systems and enterprise applications.

4. Retrieval Augmented Generation (RAG)

Responsibilities

• Design and implement RAG architectures.
• Configure enterprise knowledge grounding mechanisms.
• Build vector search solutions.
• Integrate internal knowledge repositories.
• Improve LLM responsiveness through contextual grounding.

Technologies

• Azure AI Search
• Vector Databases
• Azure Blob Storage
• SharePoint
• Dataverse
• Knowledge Management Platforms

5. Dynamics 365 CE AI Solutions (Preferred)

Responsibilities

• Design AI-enabled solutions for: Dynamics 365 Customer Service
• Dynamics 365 Contact Center
• Dynamics 365 Sales
• Dynamics 365 Field Service
• Implement: Case Summarization
• Agent Assist
• Next Best Actions
• Knowledge Recommendations
• Intelligent Routing
• AI-Driven Automation
• Embed Copilot experiences directly into Dynamics CE workflows.

6. AI Integration & Automation

Responsibilities

• Design integration patterns across enterprise systems.
• Build AI workflows using: Power Automate
• Azure Logic Apps
• Azure Functions
• REST APIs
• Integrate: SAP
• Salesforce
• ServiceNow
• Dataverse
• SharePoint
• Microsoft Teams

Required Knowledge

• API Integration
• Enterprise Integration Patterns
• Event-Driven Architecture
• Azure Service Bus

7. AI Governance, Security & Compliance

Responsibilities

• Establish Responsible AI frameworks.
• Implement AI governance controls.
• Define model monitoring and observability approaches.
• Ensure regulatory and enterprise compliance.

Knowledge Areas

• Responsible AI
• Security & Privacy
• Data Governance
• DLP
• Model Monitoring
• Risk Management

8. Presales & Solutioning

Responsibilities

• Participate in client proposals and RFP responses.
• Create AI demos and proof-of-concepts.
• Present AI solution architectures to client stakeholders.
• Conduct AI capability workshops.
• Support business development activities.

Required Technical Skills

Category

Skills

GenAI

Azure OpenAI, LLMs, Prompt Engineering

AI Agents

Copilot Studio, Agentic AI, Multi-Agent Orchestration

AI Search

Azure AI Search, RAG, Vector Search

Microsoft Stack

Power Platform, Dataverse, Azure

Development

C#, .NET, JavaScript, Python

Integration

APIs, Logic Apps, Service Bus

Cloud

Microsoft Azure

Automation

Power Automate

Data

SQL, Dataverse, Fabric

Security

Entra ID, RBAC, Responsible AI

Preferred Qualifications

Must Have

• Azure OpenAI implementation experience
• Copilot Studio Agent development
• End-to-end AI solution architecture experience
• Experience with enterprise AI deployments

Good to Have

• Dynamics 365 Customer Engagement
• Dynamics Customer Service
• Dynamics Contact Center
• Dynamics Sales
• Dynamics Field Service
• Microsoft Fabric
• Azure AI Foundry
• Azure Document Intelligence

Qualifications

Certifications

Required Skills

Language

Language Proficiency -

Additional Job Location -

Job Type

Master Skill List -

Remote Type -

Work Shift -

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.