Service Delivery Leader - F&A - I2C 3

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

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Job Description

We are inviting applications for the role of Lead , Service Delivery Leader F&A - I2C 3

In this role, the incumbent will require excellent organizational and analytical skills to handle the transaction flow, provide direction, and coordinate Order & Cash & Order management functions to ensure timely closure & delivery. The incumbent will be responsible for daily supervision and efficiency of the team. Manage and provide overall direction and guidance to deliver operational goals within assigned areas and ensure timely and accurate completion of work with excellent stakeholder management skills.

S hould have managed large sized Invoice to Cash Teams for a meaningful period and possess excellent domain & hands on expertise in Invoice to Cash (Billing, Collections, Cash Applications & Factoring) and Order Management w ith experience in Leading transition from Global Markets

Responsibilities

Ensure Invoice to Cash activities are performed according to agreed Service Standards and Customer Experience

Work closely with other Accounts Departments to understand business transactions and ensure they are processed and accounted for appropriately and accurately

Ensure process governance including reporting and analysis to key stakeholders – communicate on a regular basis to discuss operational issues, key metrics, CTQ’s (internally &/or externally)

Review and analyze the team’s output for appropriate process treatment, completeness and accuracy related to Order to Cash

Understand the SOX Regulations and always ensure adherence by the teams

Act as point of escalation to resolve accounting and reporting related issues in a timely manner and ensure all queries are dealt with accurately and efficiently

Evaluate and recommend improvements to systems or other processes to maximize the use of information system resources to develop comprehensive reporting models

Provide day-to-day management of the cross-functional team in assigning and monitoring deliverables, and motivating and leading the teams to improve performance and work product

Develop the team through effective performance management and monthly appraisals

The scope of the Order Management function would start from activities/processes starting from Order Receipt, Order Entry, Resolving Blocks, Order Fulfillment which includes interactions with the 3PLs, Plants/Distribution Centers, Inventory Controllers, Managing Customer Communications to handle expedites, changes, balancing queries/complaints/critical issues and managing Returns Authorization process, and its broader interactions with the Physical Supply Chain.

The function would be responsible for building industry leading capabilities utilizing our deep domain expertise and Lean Digital capabilities to drive transformative Customer Experience for clients’ customers and delivery commercial business value.

The function would be responsible for driving customer conversations in this area, driving structure to clients’ problems and delivering transformation solutions thereby driving revenue growth.

The function would also be responsible for evangelizing our capabilities in this area both internally and externally with clients, advisors, analysts through participating in conferences, writing thought leadership articles and participating at conferences.

While the role will focus on driving OM across verticals, we do anticipate a special focus within the CPG/ Life Sciences industry sector.

Qualifications

Certifications

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Language

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Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.