Customer Success Engineer

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

Job Summary

As a Customer Success Engineer (CSE) at Palo Alto Networks, you will be a key Idira(previously CyberArk) technical specialist within our Customer Success organization. You will bridge the gap between technical implementation and business value, acting as an on-demand technical expert to guide deployments, support integrations, and drive customer satisfaction.

Leveraging your expert product knowledge and consultative skills, you will ensure a seamless onboarding experience and accelerate time-to-value for our customers. You will collaborate closely with Onboarding Customer Success Managers, Sales, and Product Management to solve complex technical challenges and advocate for the customer’s technical needs internally.

• Onboarding & Adoption: Assist Onboarding CSM to guide new customers through the initial stages of their product journey, orchestrating technical milestones to ensure a smooth transition and early value realization.
• Strategic Technical Advisory: Conduct Palo Alto Networks Blueprint sessions to align Identity Security best practices with the customer’s unique business and security outcomes.
• Consultative Guidance: Act as a trusted advisor, providing prescriptive recommendations tailored to risk, compliance, and security objectives.
• Cross-Functional Collaboration: Partner with Sales/Pre-Sales, and Channel teams to deliver a unified customer journey and serve as on demand technical advisor for existing customers that require targeted assistance.
• Customer Engagement: Lead technical workshops, and community engagement programs to deepen product usage and identify growth opportunities.
• Content Leadership: Develop educational content, including webinars, blogs, and "how-to" guides, for both technical and executive audiences.
• Voice of the Customer: Provide structured feedback to Product Management and Engineering to influence the product roadmap based on real-world customer usage and challenges.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field.
• Professional Experience: 2–5 years of experience in a customer-facing technical role (e.g., Customer Success Engineering, Technical Support, or Solution Engineering).
• Technical Expertise:Strong background in Privileged Access Management (PAM) and Identity & Access Management (IAM) solutions. Hands-on experience with Windows/Active Directory administration, UNIX/Linux, and cloud platforms (AWS, Azure, or GCP).Solid understanding of networking, application security, and the software development lifecycle. Familiarity with security frameworks such as Zero Trust, NIST, or CIS Controls.
• Soft Skills: Exceptional communication and presentation skills, with the ability to simplify complex technical concepts for executive audiences. Strong problem-solving abilities and a proactive approach to mitigating technical risks. Excellent organizational and project management skills to handle multiple enterprise accounts simultaneously.
• Preferred Certifications: Security+, CISSP, or CyberArk(now Idira) certifications (e.g., CyberArk Defender, Sentry, or CDE) are highly desirable given the identity security focus.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.