Customer Success, EMEA
Mistral.ai
Customer Success, EMEA at Mistral.ai is a full time role based in Paris, Île-de-France, France. Listed skills: Solutions. It was published on 7 September 2026 and was open at last check.
| Role | Customer Success, EMEA |
|---|---|
| Company | Mistral.ai |
| Location | Paris, Île-de-France, France |
| Employment type | Full Time |
| Skills listed | Solutions |
| Published | 7 September 2026 |
| Status | Open at last check |
About Mistral
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems—across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector—co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
The Role
As a Customer Success Manager (CSM) at Mistral, you will be responsible for managing a portfolio of enterprise customers, ensuring they achieve their goals using Mistral’s solutions. You will serve as the primary point of contact for customers, driving adoption, satisfaction, and long-term success.
This role is ideal for those who excel in customer-facing environments, enjoy solving complex challenges, and are passionate about turning customer success into business impact.
What You Will Do
Customer Success Ownership
- Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions.
- Build strong, trusted relationships with key stakeholders, understanding their business objectives and tailoring solutions to meet their needs.
- Lead customer onboarding, adoption, and ongoing engagement to drive product usage and satisfaction.
- Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn.
- Collaborate with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns.
- Partner with Product and Engineering teams to gather customer feedback and influence the product roadmap.
- Develop and deliver customer training, enablement programs, and best practices to drive adoption.
- Conduct regular business reviews (QBRs) to align on goals, challenges, and success metrics.
Strategic Customer Guidance
- Serve as a trusted advisor to customers, guiding them on how to leverage Mistral’s AI solutions to achieve their business outcomes.
- Work closely with Support and Product teams to ensure seamless customer experiences, from deployment to production.
- Create and execute customer success plans with clear KPIs, timelines, and measurable outcomes.
- Advocate for customer needs internally, ensuring their voice is heard in product and strategic discussions.
Cross-Functional Collaboration
- Share customer insights with Product, Sales, and Engineering teams to inform product improvements and strategic initiatives.
- Clear obstacles for customers during deployment and adoption phases, accelerating time-to-value.
- Support renewal processes, including contract negotiations, expansion discussions, and coordination with internal teams.
What We're Looking For
- 5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment.
- Proven ability to manage enterprise customer relationships, with a focus on driving adoption, satisfaction, and retention.
- Experience working with technical products, with the ability to engage confidently with Data, IT, and Engineering teams.
- Strong communication and presentation skills, including the ability to tailor messaging for technical and executive audiences.
- Business acumen: Ability to identify upsell and expansion opportunities while ensuring customer success.
- Technical aptitude: Familiarity with AI/ML concepts is a plus; ability to understand and discuss technical requirements is essential.
- Hands-on, customer-centric, collaborative, and organized, with a passion for solving complex challenges.
What We Offer
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page.
Privacy Policy
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy.
Create your free OnJob profile to apply — we'll take you to Mistral.ai's application after sign-up. · Posted 7 Sept 2026.
Customer Success, EMEA at Mistral.ai — questions answered
What does the Customer Success, EMEA role at Mistral.ai pay?
Mistral.ai does not publish a salary on this Customer Success, EMEA listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Customer Success, EMEA role at Mistral.ai based?
Mistral.ai lists this Customer Success, EMEA role in Paris, Île-de-France, France, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Mistral.ai before you apply.
What skills does the Customer Success, EMEA role at Mistral.ai require?
The Customer Success, EMEA at Mistral.ai listing names Solutions. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
Is the Customer Success, EMEA role at Mistral.ai still open?
The Customer Success, EMEA posting at Mistral.ai was open at OnJob's last check of the employer's careers page, having been published on 7 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Success, EMEA role at Mistral.ai?
Apply to the Customer Success, EMEA at Mistral.ai role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Mistral.ai's own application page. Creating a profile is free and needs no card.
Explore more on OnJob
Hiring for a role like this?
Post a job on OnJob and reach AI-matched candidates.
