Productivity Enablement Lead – Engineering Excellence Director

The CTO Engineering Excellence team’s mission is to inspire a culture of excellence, empower engineers and enable them to evolve future-ready skills. Engineering Excellence foster curiosity in engineering talent and teams, not only supporting them to get started with AI tools or agentic AI but to optimize, accelerating the impact and delivery of the Citi Tech Strategy.

We are passionate about engineers fulfilling their technical career aspirations here at Citi and providing them with the tools and metrics that enable them to demonstrate their expertise and continuous improvements in productivity.

The Productivity Enablement Lead contributes to the design and delivery of this major program of cultural change across Tech at Citi. This includes leading a team of engineers to drive lasting behavior change and to promote a culture of continuous improvement in the engineering teams globally.

Major elements of the role include:

• Spearhead the adoption of a strategic suite of AI-powered and in-house development tools to significantly boost engineering productivity and accelerate delivery.
• Partner with senior leadership to align technology adoption with key business objectives, ensuring strategic tooling investments deliver tangible value at scale.
• Design, deliver and adapt holistic adoption frameworks to realise the compound value of the full CTO and AI portfolio of developer tools.
• Lead the EE Catalyst program in India to build a culture of continuous improvement and forge strategic partnerships across technology and business units.
• Champion the integration of GenAI and Agentic AI into the SDLC, establishing new best practices to enhance delivery speed, code quality, and overall engineering effectiveness.

This role is key to the success of the whole Engineering Excellence initiative. The lead will interact with and influence Managing Directors and Directors across T&BE, as well as ensuring they remain well connected to the most junior developers in the teams.

The Productivity Enablement lead will have a background of working in technology organization coupled strong engineering exposure, a strong desire to drive change and support others. This role will report to the Head of Engineering Excellence based in London and work closely with senior leadership in India for local initiatives aimed at improving excellence.

Key Responsibilities:

• Leads a small, high performing global team of engineers to drive adoption of strategic AI-powered and in-house development tools and improvements in productivity.
• Define and articulate the strategic vision for productivity enablement, driving measurable outcomes that align with overarching objectives.
• Contributes to the continual improvement of Engineering Excellence as an active member of the EE Leadership Team.
• Establish key performance indicators (KPIs) and metrics to measure the effectiveness of productivity initiatives, regularly monitoring progress and adjusting as needed.
• Collaborate with EE AI Platform lead for any technology requirement.
• Build strong relationships with key stakeholders across the organization to ensure alignment and support for productivity initiatives.
• Leads on or participates in local Tech initiatives as directed by senior leadership in India to drive excellence.

Characteristics:

• A dynamic and influential leader with a proven ability to drive enterprise-wide behavioural change by building strong, collaborative partnerships and influencing stakeholders at all levels.
• A results-driven innovator with a deep engineering background, adept at translating complex challenges into tangible outcomes by applying a creative, AI-first approach to achieve scale and velocity.
• A dedicated advocate for talent and culture, committed to building an inclusive and diverse environment where developers are empowered, connected, and motivated to excel.
• A forward-thinking technologist who embeds robust security and risk management principles into the core of every initiative, while relentlessly pursuing new knowledge to stay at the forefront of the industry.

Experience:

• Experience of strong presentation and communication skills, with a proven track record of using data and insights to make informed decisions to drive results.
• Intimate knowledge of the software development process, ideally from working in and/or running development teams in a banking environment.
• Proven experience in software development is essential, with hands-on experience of architecting and building solutions using modern technologies and platforms. This technical depth is critical for shaping engineering excellence strategy, guiding architectural decisions, and effectively mentoring a high-performing team on technology needs.
• Proven track record of behavioral transformation, demonstrating the ability to influence at all levels.
• Demonstrated ability to drive change and navigate complex organization dynamics, with a track record of successfully leading large-scale initiatives.
• Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions to improve productivity.

Qualifications:

• Overall 18+ year expereince with 10+ years managerial experience
• Degree in computer science, information technology, software engineering or related work experience

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree and managerial experience

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