2nd line Technical Support Advisor Out of Hours
Focus Group
2nd line Technical Support Advisor Out of Hours at Focus Group is a full time role based in Remote · United Kingdom (remote). The listing states pay of £30k–£32k. It was published on 6 August 2026 and was open at last check.
| Role | 2nd line Technical Support Advisor Out of Hours |
|---|---|
| Company | Focus Group |
| Location | Remote · United Kingdom (remote) |
| Employment type | Full Time |
| Pay (as listed) | £30k–£32k |
| Published | 6 August 2026 |
| Status | Open at last check |
We're Hiring: Out of Hours Technical Support Specialist (2nd Line)
Salary: £30,000 - £32,000 per annum (depending on experience) plus shift allowance
Location: Remote (UK-based)
Job Level: Senior Associate
Shift Pattern
This role operates on a rotating 4-on, 4-off schedule, working 12-hour night shifts from 7:00pm to 7:00am. The rota includes weekends and bank holidays.
About the Role
Are you someone who enjoys diagnosing technical issues, finding effective solutions, and providing outstanding support when customers need it most? We're looking for a dedicated and technically minded Out of Hours Technical Support Specialist to join our overnight support team.
In this role, you'll play a vital part in maintaining service continuity, resolving technical challenges, and ensuring customers receive a seamless support experience outside standard business hours.
What You'll Be Doing
- Act as a key point of contact for customers via phone, email, live chat, and support portal.
- Deliver 1st and 2nd line technical support across telecoms, IT, connectivity, and managed services.
- Investigate, diagnose, and resolve incidents efficiently, escalating where necessary.
- Keep customers informed with clear, timely updates throughout the resolution process.
- Collaborate with internal teams and external suppliers to restore services as quickly as possible.
- Monitor alerts, incidents, and support queues to ensure service levels are maintained.
- Accurately document troubleshooting activities and resolutions within ticketing systems.
What We're Looking For
- Previous experience in a technical support, service desk, or helpdesk environment.
- Strong understanding of IT infrastructure, networking, and business applications.
- Experience using remote support tools and service management platforms.
- Working knowledge of ITIL principles, including Incident, Change, and Request Management.
- Excellent communication skills, with the ability to explain technical concepts in a clear and accessible way.
- Ability to remain composed in a fast-paced environment and effectively manage competing priorities.
- A proactive, customer-centric approach to problem-solving.
Desirable Skills & Qualifications
- CompTIA certifications or Microsoft technology certifications.
- Experience supporting hosted telephony or unified communications platforms such as Horizon, LG, Wildix, or Evolve IP.
- Exposure to cloud-based voice and collaboration technologies.
Why Join Focus Group?
Founded in 2003, Focus Group has grown into one of the UK's leading technology providers, supporting over 30,000 businesses nationwide. With more than 1,000 employees and a $1 billion valuation, we're continuing to invest in our people, technology, and customer experience.
Our success is built on innovation, collaboration, and a commitment to delivering exceptional service. When you join Focus Group, you'll become part of a forward-thinking organisation where your skills and contribution genuinely make an impact.
Ready to Make a Difference?
If you're a technically skilled professional who enjoys resolving issues, supporting customers, and thriving in an out-of-hours environment, we'd love to hear from you.
Apply today and become part of the team that keeps our customers connected, supported, and operational around the clock.
IND1
Originally posted on Himalayas
Create your free OnJob profile to apply — we'll take you to Focus Group's application after sign-up. · Posted 6 Aug 2026.
2nd line Technical Support Advisor Out of Hours at Focus Group — questions answered
What does the 2nd line Technical Support Advisor Out of Hours role at Focus Group pay?
The 2nd line Technical Support Advisor Out of Hours at Focus Group listing states pay of £30k–£32k for the Remote · United Kingdom (remote) position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Is the 2nd line Technical Support Advisor Out of Hours role at Focus Group remote?
Yes — Focus Group advertises this 2nd line Technical Support Advisor Out of Hours role as remote, tied to Remote · United Kingdom, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Focus Group before you apply.
Is the 2nd line Technical Support Advisor Out of Hours role at Focus Group still open?
The 2nd line Technical Support Advisor Out of Hours posting at Focus Group was open at OnJob's last check of the employer's careers page, having been published on 6 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the 2nd line Technical Support Advisor Out of Hours role at Focus Group?
Apply to the 2nd line Technical Support Advisor Out of Hours at Focus Group role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Focus Group's own application page. Creating a profile is free and needs no card.
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