Customer Care Associate
name
Customer Care Associate at name is a temporary role based in Remote · Philippines (remote). It was published on 17 August 2026 and was open at last check.
| Role | Customer Care Associate |
|---|---|
| Company | name |
| Location | Remote · Philippines (remote) |
| Employment type | Temporary |
| Published | 17 August 2026 |
| Status | Open at last check |
Principal Duties & Responsibilities:
The Customer Care Associate is responsible for providing product and service information and resolving product and service problems of the clients and brands that etaily supports. The job of a CSR includes but is not limited to clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. A key expectation is to have the flexibility to handle multiple channels and switch between B2B and B2C functions.
Job Responsibilities:
- Coordinate and report directly to the CS Manager.
- Professionally handle high volumes of incoming customer inquiries (calls, emails, chats, social media, back office, and other B2C/B2B channels).
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers regarding products and services where applicable.
- Resolve customer issues via one-touch resolution guidelines and/or escalated processes.
- Maintain a balance between company policy and customer benefit in decision-making.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
- Demonstrate the company culture through both behavior and attitude.
- Performs other duties or responsibilities as assigned.
Job Qualifications:
- 1-2 years handling Customer Service preferred
- With Omni-Channel Experience (Chats, Emails, Phone, Social Media)
- Good internet connection amenable to joining video calls lasting for an hour or two.
- Must have own laptop/desktop.
- Must be amenable to working under the pressure and stress of a startup company.
Originally posted on Himalayas
Create your free OnJob profile to apply — we'll take you to name's application after sign-up. · Posted 17 Aug 2026.
Customer Care Associate at name — questions answered
What does the Customer Care Associate role at name pay?
name does not publish a salary on this Customer Care Associate listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Is the Customer Care Associate role at name remote?
Yes — name advertises this Customer Care Associate role as remote, tied to Remote · Philippines, and it is listed as temporary work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with name before you apply.
Is the Customer Care Associate role at name still open?
The Customer Care Associate posting at name was open at OnJob's last check of the employer's careers page, having been published on 17 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Care Associate role at name?
Apply to the Customer Care Associate at name role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to name's own application page. Creating a profile is free and needs no card.
Explore more on OnJob
Hiring for a role like this?
Post a job on OnJob and reach AI-matched candidates.
