Customer Success Engineer
Zero Networks
Customer Success Engineer at Zero Networks is a full time role based in Remote · USA (remote). The listing states pay of $130k–$160k. It was published on 10 September 2026 and was open at last check.
| Role | Customer Success Engineer |
|---|---|
| Company | Zero Networks |
| Location | Remote · USA (remote) |
| Employment type | Full Time |
| Pay (as listed) | $130k–$160k |
| Published | 10 September 2026 |
| Status | Open at last check |
Description
Zero Networks is looking for a dedicated and customer-focused Customer Success Engineer to join our team. In this role, you will be responsible for ensuring that our customers derive maximum value from our products post-purchase. You will act as a vital link between our technical teams and customers, providing training, deployment support, and ongoing engagement to foster strong relationships and drive customer satisfaction. Ideal candidate is based in Charlotte, but we are open to other remote locations.
Responsibilities
Customer Usage: Collaborate with customers to drive usage at Zero Networks means segmenting assets and users effectively, ensuring tailored deployment support and engagement strategies.
Training Delivery: Conduct comprehensive training sessions for customers following procurement, equipping them with the knowledge and skills to utilize our products effectively.
Regular Engagement: Schedule and conduct regular touch bases with customers.
Technical Issue Resolution: Lead with extreme accountability to resolution, customer issues in collaboration with support and R&D.
Customer Relationship Management: Build and maintain strong relationships with customers, understanding their goals, challenges, and feedback to enhance their experience with our products.
Feedback Loop: Gather customer feedback and insights to relay to internal teams, contributing to product improvements and enhancements
Requirements
- Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
- 3+ years of experience in a customer success, technical support, or related role, preferably in the SaaS or information security industry.
- Strong technical background with the ability to understand complex technical concepts and communicate them effectively to non-technical audiences.
- Must have technical understanding of Active Directory, REST APIs, scripting technology (Python or PowerShell), and Operating Systems (Windows, Linux, Mac)
- Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
- Proven ability to manage multiple priorities and adapt to changing customer needs in a fast-paced environment.
- Experience conducting training sessions or workshops is a plus.
- Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions.
- Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.
Zero Networks is committed to fair and equitable compensation packages. The compensation offered for this position will depend on qualifications, relevant experience, and work location. For candidates who receive an offer, the annual base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between this range: $ 130,000 - $160,000. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus (for non-commissioned roles)
Create your free OnJob profile to apply — we'll take you to Zero Networks's application after sign-up. · Posted 10 Sept 2026.
Customer Success Engineer at Zero Networks — questions answered
What does the Customer Success Engineer role at Zero Networks pay?
The Customer Success Engineer at Zero Networks listing states pay of $130k–$160k for the Remote · USA (remote) position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Is the Customer Success Engineer role at Zero Networks remote?
Yes — Zero Networks advertises this Customer Success Engineer role as remote, tied to Remote · USA, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Zero Networks before you apply.
Is the Customer Success Engineer role at Zero Networks still open?
The Customer Success Engineer posting at Zero Networks was open at OnJob's last check of the employer's careers page, having been published on 10 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Success Engineer role at Zero Networks?
Apply to the Customer Success Engineer at Zero Networks role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Zero Networks's own application page. Creating a profile is free and needs no card.
Explore more on OnJob
Hiring for a role like this?
Post a job on OnJob and reach AI-matched candidates.
