Customer Success Manager
Avolution
Customer Success Manager at Avolution is a full time role based in Remote · United States (remote). It was published on 30 July 2026 and was open at last check.
| Role | Customer Success Manager |
|---|---|
| Company | Avolution |
| Location | Remote · United States (remote) |
| Employment type | Full Time |
| Published | 30 July 2026 |
| Status | Open at last check |
Avolution, a highly regarded, worldwide, financially sound and growing Enterprise Architecture Software company. Founded in 2001 and with offices in Northern Virginia, Canada, South America, Sydney, Singapore, London, and the Middle East, Avolution is established as an industry leader in its Gartner Magic Quadrant and other industry reports. Be part of a smart, friendly team, and use your skills and initiative to drive growth. Benefit from our culture which is described by employees as collaborative, flexible, and supportive.
ABOUT THE ROLE
We’re looking for a tech-savvy, high-performing Customer Success Managerto join our AMER team. You’ll manage your own accounts focused on driving retention, expansion, and true customer success outcomes. You’ll play a key role in delivering measurable impact across the customer lifecycle.
Responsibilities
Renewal & Expansion Sales
- Own the renewal and expansion pipeline, driving retention and identifying growth opportunities across the customer base.
- Analyze customer data and usage patterns to identify potential expansion opportunities.
- Negotiate renewal and expansion deals and meet/exceed revenue targets.
Customer Engagement & Advocacy
- Serve as a strategic advisor to key accounts, guiding them toward successful outcomes.
- Coach customers on best practices, product usage, and self-sufficiency.
- Escalate and resolve issues proactively, advocating for customer needs internally.
ABOUT YOU
- Proven success in driving renewal and expansion sales within a CS or Account Management role..
- Data-driven and strategic, with a knack for identifying trends and turning insights into action.
- Excellent communicator, able to engage with both technical and non-technical audiences.
- Experienced in working with enterprise clients and C-level stakeholders.
- Highly motivated, proactive, and collaborative with a growth mindset.
- Experience with Salesforce or similar CRM tools is a plus.
BENEFITS
- Ability to work from anywhere within the US
- Opportunity to join in-person team retreats
- Comprehensive healthcare coverage that includes health, dental and eye insurance
- 401K with company matching (after the first 6 months)
- Life Insurance
- Short-term disability insurance
- 20 annual PTO days that you are encouraged to use
- 1 day of birthday leave per year
- 10 annual sick days
- Paid parental leave
- New employee home office allowance
- Annual home office allowance
All applicants must have the right to work in the United States. Avolution is an equal opportunities employer.
Originally posted on Himalayas
Create your free OnJob profile to apply — we'll take you to Avolution's application after sign-up. · Posted 30 Jul 2026.
Customer Success Manager at Avolution — questions answered
What does the Customer Success Manager role at Avolution pay?
Avolution does not publish a salary on this Customer Success Manager listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Is the Customer Success Manager role at Avolution remote?
Yes — Avolution advertises this Customer Success Manager role as remote, tied to Remote · United States, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Avolution before you apply.
Is the Customer Success Manager role at Avolution still open?
The Customer Success Manager posting at Avolution was open at OnJob's last check of the employer's careers page, having been published on 30 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Success Manager role at Avolution?
Apply to the Customer Success Manager at Avolution role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Avolution's own application page. Creating a profile is free and needs no card.
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