Digital Customer Success Specialist (Southeast Asia)
Kintsugi AI
Digital Customer Success Specialist (Southeast Asia) at Kintsugi AI is a full time role based in Remote · Worldwide (remote). The listing states pay of $8k–$15k. It was published on 7 August 2026 and was open at last check.
| Role | Digital Customer Success Specialist (Southeast Asia) |
|---|---|
| Company | Kintsugi AI |
| Location | Remote · Worldwide (remote) |
| Employment type | Full Time |
| Pay (as listed) | $8k–$15k |
| Published | 7 August 2026 |
| Status | Open at last check |
About Kintsugi
Kintsugi is transforming sales tax compliance with AI-driven automation, making it easier for e-commerce, SaaS, and other businesses to navigate complex tax regulations. As we scale, we are looking for a Digital Customer Success Specialist to ensure our customers receive the support they need to effectively use our platform.
About the Role
As a Digital Customer Success Specialist, you will be the first point of contact for customers seeking support through email and our chat bubble. Your goal is to resolve customer questions efficiently, provide clear guidance on using our software, and ensure all customer needs are met. This role is remote-friendly within Southeast Asia.
Key Responsibilities
- Respond to customer inquiries via email and chat in a timely and professional manner.
- Troubleshoot common issues and guide customers through solutions.
- Ensure customers fully understand how to use our platform and its features.
- Escalate technical issues or complex concerns to the appropriate team while maintaining clear communication with the customer.
- Track and document customer interactions to identify trends and improve our support processes.
- Collaborate with the product and onboarding teams to provide proactive support and refine FAQs and help documentation.
- Maintain a high standard of customer service, ensuring every user feels supported and valued.
What We’re Looking For
- 2+ years of experience in customer support, customer success, or a related role.
- Excellent written communication skills with a friendly, clear, and professional tone.
- Strong problem-solving skills and ability to quickly grasp technical concepts.
- Experience with SaaS products or technical support is a plus.
- Detail-oriented with strong organizational skills to manage multiple customer interactions efficiently.
- A proactive and empathetic approach to customer interactions.
Join us and help businesses simplify sales tax compliance with world-class support!
Interested? Apply now!
Originally posted on Himalayas
Create your free OnJob profile to apply — we'll take you to Kintsugi AI's application after sign-up. · Posted 7 Aug 2026.
Digital Customer Success Specialist (Southeast Asia) at Kintsugi AI — questions answered
What does the Digital Customer Success Specialist (Southeast Asia) role at Kintsugi AI pay?
The Digital Customer Success Specialist (Southeast Asia) at Kintsugi AI listing states pay of $8k–$15k for the Remote · Worldwide (remote) position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Is the Digital Customer Success Specialist (Southeast Asia) role at Kintsugi AI remote?
Yes — Kintsugi AI advertises this Digital Customer Success Specialist (Southeast Asia) role as remote, tied to Remote · Worldwide, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Kintsugi AI before you apply.
Is the Digital Customer Success Specialist (Southeast Asia) role at Kintsugi AI still open?
The Digital Customer Success Specialist (Southeast Asia) posting at Kintsugi AI was open at OnJob's last check of the employer's careers page, having been published on 7 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Digital Customer Success Specialist (Southeast Asia) role at Kintsugi AI?
Apply to the Digital Customer Success Specialist (Southeast Asia) at Kintsugi AI role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Kintsugi AI's own application page. Creating a profile is free and needs no card.
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