Founding Operations & Customer Success Manager
Clera
Founding Operations & Customer Success Manager at Clera is a full time role based in Remote. The listing states pay of €70k+. Listed skills: Engineering. It was published on 4 August 2026 and was open at last check.
| Role | Founding Operations & Customer Success Manager |
|---|---|
| Company | Clera |
| Location | Remote |
| Employment type | Full Time |
| Pay (as listed) | €70k+ |
| Skills listed | Engineering |
| Published | 4 August 2026 |
| Status | Open at last check |
About the Role
This is a rare opportunity to join a fast-growing AI-focused B2B SaaS company as their first dedicated Operations & Customer Success hire. You'll work directly alongside the founding team to onboard, support, and grow a portfolio of 40+ B2B clients across 14+ industries. The company builds an AI Visibility Content Engine that helps brands appear in AI-generated answers and overviews across leading platforms. You'll be foundational to how clients experience the product and how the team scales.
What You'll Do
- Own the end-to-end onboarding experience for new B2B clients, ensuring a smooth and value-driven start
- Serve as the primary point of contact for a growing portfolio of clients, building strong relationships and driving retention
- Identify client needs and translate them into actionable product feedback for the founding team
- Develop and refine scalable processes for client communication, reporting, and success tracking
- Collaborate closely with the founders on operations, tooling, and internal workflows as the company scales
- Support upsell and expansion conversations by demonstrating product value and understanding client goals
What We're Looking For
Required:
- 0–2 years of experience in customer success, operations, or a startup environment with a focus on onboarding and supporting B2B SaaS clients
- Full professional fluency in both German and English
- A proactive, ownership-driven mindset — comfortable in an early-stage environment where processes are still being built
- Strong communication and organisational skills, with an ability to manage multiple client relationships simultaneously
Nice to Have:
- Familiarity with AI-focused or content-engine SaaS products (e.g. AEO, GEO, or SEO tooling)
- Experience translating client feedback into concrete product improvement requests
- Background at a consulting firm, growth-stage startup, or tech company in a client-facing role
Compensation & Benefits
- Base salary: €70,000 per year
- Equity: 0.25–0.75% VSOP (virtual stock options), depending on profile and experience
- Visa sponsorship: Not available
Location
This is an on-site role based in Munich or Hamburg, Germany. The team is split across both cities and you are welcome to join from either location.
Create your free OnJob profile to apply — we'll take you to Clera's application after sign-up. · Posted 4 Aug 2026.
Founding Operations & Customer Success Manager at Clera — questions answered
What does the Founding Operations & Customer Success Manager role at Clera pay?
The Founding Operations & Customer Success Manager at Clera listing states pay of €70k+ for the Remote position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Where is the Founding Operations & Customer Success Manager role at Clera based?
Clera lists this Founding Operations & Customer Success Manager role in Remote, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Clera before you apply.
What skills does the Founding Operations & Customer Success Manager role at Clera require?
The Founding Operations & Customer Success Manager at Clera listing names Engineering. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
Is the Founding Operations & Customer Success Manager role at Clera still open?
The Founding Operations & Customer Success Manager posting at Clera was open at OnJob's last check of the employer's careers page, having been published on 4 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Founding Operations & Customer Success Manager role at Clera?
Apply to the Founding Operations & Customer Success Manager at Clera role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Clera's own application page. Creating a profile is free and needs no card.
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