MSP Technical Support Specialist
Hire Hangar
MSP Technical Support Specialist at Hire Hangar is a contract role based in Remote · Worldwide (remote). The listing states pay of $800–$1k/mo. It was published on 5 August 2026 and was open at last check.
| Role | MSP Technical Support Specialist |
|---|---|
| Company | Hire Hangar |
| Location | Remote · Worldwide (remote) |
| Employment type | Contract |
| Pay (as listed) | $800–$1k/mo |
| Published | 5 August 2026 |
| Status | Open at last check |
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Job Title: MSP Technical Support Specialist
Location: Remote
Time Zone: 8:00 AM – 5:00 PM EST
Role Overview
We are looking for an enthusiastic and eager-to-learn Entry-Level IT Support Specialist to join our fast-paced Managed Services Provider (MSP) environment. In this role, you will serve as the first point of contact for inbound technical support requests, working alongside experienced engineers to deliver timely, accurate resolutions. If you are passionate about technology, eager to build your IT career, and ready to learn in a ticket-driven, SLA-focused setting, we want to hear from you.
What You'll Do
Receive, triage, and respond to inbound support tickets via phone, email, and ticketing platform within defined SLA windows.
Assist in diagnosing and troubleshooting basic hardware, software, networking, and connectivity issues for end users.
Support remote desktop sessions, basic account management tasks (Active Directory / Azure AD), and simple network troubleshooting under guidance.
Document all interactions, steps taken, and resolutions thoroughly in the PSA/ticketing system (e.g., ConnectWise, Autotask, HaloPSA).
Escalate complex or unresolved issues to senior engineers with clear, detailed handoff notes.
Assist with user onboarding and offboarding tasks, including device setup and access provisioning. Contribute to the internal knowledge base by documenting common fixes and workarounds. Maintain professionalism and clear communication throughout the support lifecycle.
Required Qualifications
Experience in a Managed Services Provider (MSP) environment is mandatory.
A genuine passion for IT and a strong desire to grow within an MSP environment.
Basic working knowledge of Windows 10/11, Microsoft 365, and common business applications. Foundational understanding of networking concepts: TCP/IP, DNS, DHCP, and VPN.
Strong written and verbal communication skills with a customer-first mindset.
Ability to follow processes, take direction, and escalate appropriately.
Nice to Have
CompTIA A+ certification or currently working toward it. Any exposure to PSA tools (ConnectWise, Autotask, or equivalent) or RMM platforms. Basic familiarity with Azure Active Directory or Microsoft Intune. Any hands-on experience in a helpdesk, IT internship, or lab environment.
Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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Originally posted on Himalayas
Create your free OnJob profile to apply — we'll take you to Hire Hangar's application after sign-up. · Posted 5 Aug 2026.
MSP Technical Support Specialist at Hire Hangar — questions answered
What does the MSP Technical Support Specialist role at Hire Hangar pay?
The MSP Technical Support Specialist at Hire Hangar listing states pay of $800–$1k/mo for the Remote · Worldwide (remote) position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Is the MSP Technical Support Specialist role at Hire Hangar remote?
Yes — Hire Hangar advertises this MSP Technical Support Specialist role as remote, tied to Remote · Worldwide, and it is listed as contract work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Hire Hangar before you apply.
Is the MSP Technical Support Specialist role at Hire Hangar still open?
The MSP Technical Support Specialist posting at Hire Hangar was open at OnJob's last check of the employer's careers page, having been published on 5 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the MSP Technical Support Specialist role at Hire Hangar?
Apply to the MSP Technical Support Specialist at Hire Hangar role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Hire Hangar's own application page. Creating a profile is free and needs no card.
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