Operations Support Supervisor
Liberty Tax
Operations Support Supervisor at Liberty Tax is a full time role based in Remote · United States (remote). The listing states pay of $60k–$75k. It was published on 7 August 2026 and was open at last check.
| Role | Operations Support Supervisor |
|---|---|
| Company | Liberty Tax |
| Location | Remote · United States (remote) |
| Employment type | Full Time |
| Pay (as listed) | $60k–$75k |
| Published | 7 August 2026 |
| Status | Open at last check |
Liberty Tax Service
Position Title:Operations Support Supervisor
Department: Franchise Operations
Status: Full-Time
Reports to: Regional Director-East
FLSA Status: Exempt
Operations Support Supervisor - Region 1 East
Position Summary
The Operations Support Supervisor (OSS) serves as a primary operational partner to Liberty Tax franchise owners, providing day-to-day business support, operational guidance, and proactive outreach to help offices operate successfully. The OSS builds strong relationships with franchise owners, identifies operational risks and opportunities, and works closely with Regional Director by providing timely, relevant insights that support informed business decisions. While the Ops Support Lead manages the Ops Support Team, the OSS serves as a subject matter expert and escalation resource, partnering with the Ops Support Team to ensure franchisees receive consistent, high-quality support.
Key Responsibilities
Provide guidance on daily business operations, systems, processes, and operational best practices.
Build trusted relationships through proactive communication and follow-up.
Identify operational trends, risks, and opportunities that may impact franchise performance.
Provide Regional Director with timely observations and data to support coaching, intervention, and strategic decision-making.
Maintain accurate documentation of owner interactions, operational concerns, and office status.
Coordinate with cross-functional corporate departments to resolve operational issues.
Support implementation of operational initiatives, new programs, and process improvements.
Develop and maintain workflows, standard operating procedures, and knowledge resources.
Leverage reporting, AI tools, and operational data to improve support effectiveness.
Serve as an escalation resource and operational advisor for the Ops Support Team.
Assist with training and knowledge sharing for the Ops Support Team when operational expertise is needed.
Provide operational coaching that builds franchise owner capability, encourages accountability, and promotes long-term business success.
Day-to-Day Responsibilities
Respond to franchise owner questions regarding daily operations and business processes.
Conduct proactive outreach to owners to review operational health and provide guidance.
Monitor operational reports and identify offices showing signs of operational risk.
Communicate relevant owner updates, concerns, and trends to Regional Director.
Document owner interactions and maintain accurate operational records.
Research and resolve complex operational issues by collaborating with internal departments.
Update and improve operational workflows and documentation.
Provide operational support for office openings, transitions, technology adoption, and process execution.
Support the Ops Support Team by answering escalated operational questions and assisting with complex franchisee issues.
Participate in meetings with Regional Directors and cross-functional teams to discuss owner performance, operational trends, and improvement opportunities.
Analyze recurring issues to recommend process improvements that improve franchisee success and operational efficiency.
Liberty Tax Service is an equal opportunity employer.
Originally posted on Himalayas
Create your free OnJob profile to apply — we'll take you to Liberty Tax's application after sign-up. · Posted 7 Aug 2026.
Operations Support Supervisor at Liberty Tax — questions answered
What does the Operations Support Supervisor role at Liberty Tax pay?
The Operations Support Supervisor at Liberty Tax listing states pay of $60k–$75k for the Remote · United States (remote) position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Is the Operations Support Supervisor role at Liberty Tax remote?
Yes — Liberty Tax advertises this Operations Support Supervisor role as remote, tied to Remote · United States, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Liberty Tax before you apply.
Is the Operations Support Supervisor role at Liberty Tax still open?
The Operations Support Supervisor posting at Liberty Tax was open at OnJob's last check of the employer's careers page, having been published on 7 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Operations Support Supervisor role at Liberty Tax?
Apply to the Operations Support Supervisor at Liberty Tax role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Liberty Tax's own application page. Creating a profile is free and needs no card.
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