Staff Customer Success Manager
Kong
Staff Customer Success Manager at Kong is a full time role based in Germany. Listed skills: All Cost Center. It was published on 10 August 2026 and was open at last check.
| Role | Staff Customer Success Manager |
|---|---|
| Company | Kong |
| Location | Germany |
| Employment type | Full Time |
| Skills listed | All Cost Center |
| Published | 10 August 2026 |
| Status | Open at last check |
Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the Role:
As a Staff/Senior Customer Success Manager, you will set the standard of what great looks like in our CS organization. You will master your craft by focusing on the disciplined execution of the Customer Post-Sales Process, directly driving adoption, expansion, and risk mitigation. This role is strategic, requiring you to blend technical knowledge with an executive mindset to deliver exceptional business value.
What You'll Do:
- Drive Strategic Customer Success: Develop comprehensive success plans covering use cases, roadmaps, and positive business outcomes.
- Value realization: Take customers through a value-based engagement model, and gain a clear understanding of Kong’s impact on their business.
- Navigate Complex Organizations: Map customer organizations by building power and influence charts to identify key champions and decision-makers.
- Leverage Partner Ecosystems: Utilize partners to uncover new personas within the customer organization and expand stakeholder alignment.
- Harness Data & Analytics: Use utilization metrics, Leading Indicators, and tools like Tableau, SFDC, Clari, and Hex to monitor health, identify risks, and extract actionable insights.
- Master the Message: Run impactful QBRs/EBRs by adopting an executive mindset, clearly articulating the value of the Kong platform in alignment with the customer’s business needs.
- Command the Platform: Confidently articulate the unique value of Kong's components (Dedicated Cloud Gateway, API Gateway, AI Gateway, Mesh Manager, etc.).
- Manage Renewals & Forecasting: Collaborate closely with the broader account team to validate renewal timelines, surface cross-sell opportunities, and maintain strong SFDC hygiene
What You'll Bring:
- Grit & Determination: Customer obsession and the resilience to bounce back from setbacks, relentlessly pursuing customer goals and overcoming issues.
- Curiosity: An inquisitive mindset paired with active listening and probing skills to ask layered, open-ended questions that uncover root causes.
- Team-Oriented Mindset: A deeply collaborative approach to achieving shared company goals, rather than focusing solely on individual wins.
- Prioritization: Experience managing multiple customers at a time while focusing on attention to detail and delivering results across multiple initiatives, such as driving expansion, customer satisfaction, feature adoption, and retention.
#LI-TR1
About Kong:
Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.
Create your free OnJob profile to apply — we'll take you to Kong's application after sign-up. · Posted 10 Aug 2026.
Staff Customer Success Manager at Kong — questions answered
What does the Staff Customer Success Manager role at Kong pay?
Kong does not publish a salary on this Staff Customer Success Manager listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Staff Customer Success Manager role at Kong based?
Kong lists this Staff Customer Success Manager role in Germany, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Kong before you apply.
What skills does the Staff Customer Success Manager role at Kong require?
The Staff Customer Success Manager at Kong listing names All Cost Center. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
Is the Staff Customer Success Manager role at Kong still open?
The Staff Customer Success Manager posting at Kong was open at OnJob's last check of the employer's careers page, having been published on 10 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Staff Customer Success Manager role at Kong?
Apply to the Staff Customer Success Manager at Kong role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Kong's own application page. Creating a profile is free and needs no card.
Explore more on OnJob
Hiring for a role like this?
Post a job on OnJob and reach AI-matched candidates.
