Vulnerable Customer Consultant
Wise
Vulnerable Customer Consultant at Wise is a full time role based in Remote · São Paulo, São Paulo, , Brazil (remote). It was published on 14 August 2026 and was open at last check.
| Role | Vulnerable Customer Consultant |
|---|---|
| Company | Wise |
| Location | Remote · São Paulo, São Paulo, , Brazil (remote) |
| Employment type | Full Time |
| Published | 14 August 2026 |
| Status | Open at last check |
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
As a ECT Consultant (Vulnerable Customer Consultant), your mission is to help implement and enforce Wise’s vulnerability and accessibility strategy through specialising in our team’s focus areas (Product Knowledge, Regulatory Knowledge, Vulnerability Knowledge, and Accessibility). As a Vulnerable Customer Consultant, you’ll report directly to the Vulnerable Customer Lead and promote an inclusivity-first mentality globally, while cooperating with our internal Compliance, Vendor Management, and Customer Support teams, as well as the various support functions like Training, KM, CI and more.
The Vulnerable Customer Consultant is a specialist position with comprehensive knowledge of the global offering of Wise products. You will have knowledge and experience of working with people with varying degrees of difficulties or personal hardship while being able to maintain composure, resilience, and boundaries.
You will be able to represent and explain the details of processes no matter the audience and will be an impactful team player. You will contribute to improving the customer and Wiser experience by conducting thorough review on escalated cases and providing feedback to teams when things aren’t working out for our vulnerable customers through communicating the root cause of those issues. You will assist with handling a majority of the escalated contacts for the team, contributing to team initiatives when capacity allows.
- Excellent written and verbal English skills
- Problem-Solving: Proactively identifies and addresses challenges promptly, utilizing critical thinking to overcome obstacles.
- Ownership: Takes full responsibility for assigned tasks, continuously drives performance improvement, and maintains up-to-date product knowledge.
- Collaboration: Actively participates in team discussions, offers constructive feedback, and works collaboratively to ensure team goals are met by sharing knowledge and resources.
- Data-Driven: Demonstrates an understanding of data to measure impact, analyze performance metrics, and support decisions with relevant data.
- Customer-Focused: Prioritizes customer satisfaction, actively listens to feedback, and advocates for customer needs within the organization
*Please note, only resumes provided in English will be considered*
Our Benefits:
🚀 RSU’s in a rapidly growing company
💻 Flexible working model
💪 An annual self-development budget
🩺 Health and dental allowance for you and your dependents
💝 Company-paid: Life Insurance, and an EAP program
☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
🏝️ A paid 6-week sabbatical leave after four years
👶🏼 8-weeks of paid parental leave, after a year with us and child care assistance
🚌 Transportation vouchers
🍕 Food (730 BRL per month) and meal (1,188 BRL per month) vouchers
🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Create your free OnJob profile to apply — we'll take you to Wise's application after sign-up. · Posted 14 Aug 2026.
Vulnerable Customer Consultant at Wise — questions answered
What does the Vulnerable Customer Consultant role at Wise pay?
Wise does not publish a salary on this Vulnerable Customer Consultant listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Is the Vulnerable Customer Consultant role at Wise remote?
Yes — Wise advertises this Vulnerable Customer Consultant role as remote, tied to Remote · São Paulo, São Paulo, , Brazil, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Wise before you apply.
Is the Vulnerable Customer Consultant role at Wise still open?
The Vulnerable Customer Consultant posting at Wise was open at OnJob's last check of the employer's careers page, having been published on 14 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Vulnerable Customer Consultant role at Wise?
Apply to the Vulnerable Customer Consultant at Wise role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Wise's own application page. Creating a profile is free and needs no card.
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