Agent Strategy Manager
Decagon
Agent Strategy Manager at Decagon is a full time role based in San Francisco, CA, United States. The listing states pay of $160k–$220k. It was published on 8 April 2026 and was open at last check.
| Role | Agent Strategy Manager |
|---|---|
| Company | Decagon |
| Location | San Francisco, CA, United States |
| Employment type | Full Time |
| Pay (as listed) | $160k–$220k |
| Published | 8 April 2026 |
| Status | Open at last check |
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
About the Role
As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will
- Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
- Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
- Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
- Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
- Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
- Identify and support new projects and initiatives to best support our team and customers
- Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
- 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
- Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
- Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
- Strong interpersonal, persuasion and teamwork skills
- Business understanding of GTM sales teams and processes
- Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
- Familiarity with Agentic AI tool deployments in large organizations
- Working knowledge of Customer Support processes, systems, and best practices
- Experience in a high-growth startup environment
- Bachelor's degree in Science, Technology, Engineering, Math or similar fields
Compensation
$160K-$220K OTE + equity
Benefits
We proudly offer the following benefits for our full-time employees:
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Create your free OnJob profile to apply — we'll take you to Decagon's application after sign-up. · Posted 8 Apr 2026.
Agent Strategy Manager at Decagon — questions answered
What does the Agent Strategy Manager role at Decagon pay?
The Agent Strategy Manager at Decagon listing states pay of $160k–$220k for the San Francisco, CA, United States position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Where is the Agent Strategy Manager role at Decagon based?
Decagon lists this Agent Strategy Manager role in San Francisco, CA, United States, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Decagon before you apply.
Is the Agent Strategy Manager role at Decagon still open?
The Agent Strategy Manager posting at Decagon was open at OnJob's last check of the employer's careers page, having been published on 8 April 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Agent Strategy Manager role at Decagon?
Apply to the Agent Strategy Manager at Decagon role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Decagon's own application page. Creating a profile is free and needs no card.
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