Senior KYC Investigator - Ongoing Due Diligence
Mercury
Senior KYC Investigator - Ongoing Due Diligence at Mercury is a full time role based in Remote · San Francisco, CA, United States (remote). The listing states pay of $106k–$133k. It was published on 2 September 2026 and was open at last check.
| Role | Senior KYC Investigator - Ongoing Due Diligence |
|---|---|
| Company | Mercury |
| Location | Remote · San Francisco, CA, United States (remote) |
| Employment type | Full Time |
| Pay (as listed) | $106k–$133k |
| Published | 2 September 2026 |
| Status | Open at last check |
Mercury is the fintech startups use for banking* and all their financial workflows. This turns out to be a pretty wild endeavor, so we’re looking to bring someone sharp onto our Ongoing Due Diligence (ODD) team to help us out. We are seeking a thoughtful and detail-oriented Senior Risk Investigator to join our team.
In this role, you will support strategic initiatives that strengthen ODD’s KYC risk program and controls while ensuring adherence to established policies, procedures, and regulatory standards. You will help enhance existing operational workflows and develop new KYC/EDD controls to support upcoming product launches and processes.
Additionally, you will also partner closely with cross-functional teams to evolve Mercury’s KYC program by implementing automation, introducing new controls, and building scalable solutions that improve operational efficiency while minimizing customer friction. This role reports directly to the ODD KYC Lead and is supported by a highly collaborative and experienced Risk team.
*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
Here are some things you’ll do on the job:
- Lead the development and implementation of new operational processes, creating comprehensive procedures to support BPO outsourcing and execution
- Partner cross-functionally with Compliance, BSA, Product, Risk Strategy, and other teams to enhance Mercury's ongoing due diligence program and drive operational efficiency through data and technology
- Continuously refine and standardize desktop procedures for various KYC workflows to improve operational efficiency, accuracy, and regulatory compliance
- Support complex KYC Refresh and related workflow cases as needed to ensure accurate and consistent execution
- Identify opportunities to reduce unnecessary case volume by proposing auto-clearing logic
- Maintain and enhance metric dashboards to monitor control performance, remediation status, and operational effectiveness
You should:
- Have 3 - 5 years of experience related to KYC, Risk Investigations, AML, or Sanctions
- Have 2+ years of experience building programs or processes
- Be a highly motivated self-starter, comfortable working within a high risk environment under minimal supervision
- Have a strong understanding of Financial Services (or any other highly regulated) environments
- Have experience in managing customer-facing queues to support excessive caseloads and/or handle customer escalations as required
- Have experience with KYC Verification Software (such as Alloy, MidDesk, Socure, etc)
- Love problem solving and making teams, products, and processes more efficient
- Be curious about the US banking system, startups, and ecommerce companies
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
#LI-JD1
Total Rewards
The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:
$106,200 — $132,800 USD
US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:
$95,600 — $119,500 USD
Canadian employees (any location):
$100,400 — $125,500 CAD
Create your free OnJob profile to apply — we'll take you to Mercury's application after sign-up. · Posted 2 Sept 2026.
Senior KYC Investigator - Ongoing Due Diligence at Mercury — questions answered
What does the Senior KYC Investigator - Ongoing Due Diligence role at Mercury pay?
The Senior KYC Investigator - Ongoing Due Diligence at Mercury listing states pay of $106k–$133k for the Remote · San Francisco, CA, United States (remote) position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Is the Senior KYC Investigator - Ongoing Due Diligence role at Mercury remote?
Yes — Mercury advertises this Senior KYC Investigator - Ongoing Due Diligence role as remote, tied to Remote · San Francisco, CA, United States, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Mercury before you apply.
Is the Senior KYC Investigator - Ongoing Due Diligence role at Mercury still open?
The Senior KYC Investigator - Ongoing Due Diligence posting at Mercury was open at OnJob's last check of the employer's careers page, having been published on 2 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Senior KYC Investigator - Ongoing Due Diligence role at Mercury?
Apply to the Senior KYC Investigator - Ongoing Due Diligence at Mercury role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Mercury's own application page. Creating a profile is free and needs no card.
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