Product Lead, Support Experience
Stripe
Product Lead, Support Experience at Stripe is a full time role based in Seattle, Washington, United States. It was published on 20 May 2026 and was open at last check.
| Role | Product Lead, Support Experience |
|---|---|
| Company | Stripe |
| Location | Seattle, Washington, United States |
| Employment type | Full Time |
| Published | 20 May 2026 |
| Status | Open at last check |
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of business running and unlocking growth across Stripe’s product suite.
What you’ll do
As a Product Lead for Support Experience, you will be devising strategy, developing product requirements, and driving execution for critical initiatives that create a world-class support experience for all of Stripe’s customers and users. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like.
You’ll be leading and growing a team of experienced Product Managers who have a track record of delivering high-impact products that elevate the support experience for Stripe’s users and our user-facing support teams. Support is a high-visibility area at Stripe, and you’ll need to be comfortable orienting company leadership around your goals.
Responsibilities
- Own and drive the product roadmap for the future of conversational AI and human support at Stripe
- Shape strategy, steer product requirements, and hold a high bar for the execution of high-impact initiatives that impact key segments and top customers.
- Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively
- Build strong relationships with senior leaders across Operations to continually uplevel our human support functions
- Grow and coach a global team of PMs in building systems and platforms for conversational and human agents.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and have the desire to create something new
- 3+ years of managing product managers, 8+ years as a product manager
- Deep user empathy and a high bar for user experience
- Experience developing a multi-year vision, strategy and roadmap for large scale products
- Experience hiring, managing, and building high-performing customer-focused Product Management teams in multiple continents
- Experience leading cross-team initiatives from ideation to execution
- Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
- Strong written and verbal communication skills
Create your free OnJob profile to apply — we'll take you to Stripe's application after sign-up. · Posted 20 May 2026.
Product Lead, Support Experience at Stripe — questions answered
What does the Product Lead, Support Experience role at Stripe pay?
Stripe does not publish a salary on this Product Lead, Support Experience listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Product Lead, Support Experience role at Stripe based?
Stripe lists this Product Lead, Support Experience role in Seattle, Washington, United States, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Stripe before you apply.
Is the Product Lead, Support Experience role at Stripe still open?
The Product Lead, Support Experience posting at Stripe was open at OnJob's last check of the employer's careers page, having been published on 20 May 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Product Lead, Support Experience role at Stripe?
Apply to the Product Lead, Support Experience at Stripe role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Stripe's own application page. Creating a profile is free and needs no card.
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