Consumer Operations, Program Manager
Stripe
Consumer Operations, Program Manager at Stripe is a full time role based in New York, NY, United States. The listing states pay of $150k–$211k. It was published on 20 July 2026 and was open at last check.
| Role | Consumer Operations, Program Manager |
|---|---|
| Company | Stripe |
| Location | New York, NY, United States |
| Employment type | Full Time |
| Pay (as listed) | $150k–$211k |
| Published | 20 July 2026 |
| Status | Open at last check |
Consumer Operations, Program Manager - Stripe, LLC - New York, NY
Who we are
About Stripe
Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
What you’ll do
Responsibilities
- Lead or collaborate with cross-functional teams, including Product, Engineering, Legal, Compliance, Support, Operations Technology, and Vendor Management, to define operational requirements for new Link/Crypto onramp products, features, and experiments.
- Partner with Product and Engineering teams to design and implement the infrastructure and tools needed to support operational workflows.
- Represent the interests of users in product development discussions and advocate for solutions that improve the consumer experience.
- Develop customer support strategies and implement tools to enhance self-service options for users.
- Ensure operational processes and product features comply with applicable local laws, regulations, and consumer protection requirements.
- Monitor and analyze operational metrics, driving continuous improvements to meet key performance objectives, such as consumer satisfaction, contact rate, and service-level agreements (SLAs).
Who you are
Minimum requirements
Must have a Bachelor's degree or foreign equivalent in Business, Management, Economics or a related field, plus 5 years of post bachelor's progressive experience in Operations. Must also have each of the following:
- 5 years experience pulling data, creating queries and analyzing large datasets using SQL.
- 4 years experience leading end-to-end execution of large, cross-functional projects to improve user and Support Specialist experience and operational efficiency.
- 1 year of experience with designing and executing comprehensive test cases for new features, system updates, and process changes.
- 1 year experience coordinating feedback loops between end users, support teams and product teams.
- 1 year experience writing Product Requirement Documents (PRDs) and Business Requirement Documents (BRDs) and the ability to translate operational needs into technical requirements.
- 1 year experience with CRM and support platforms including Salesforce, Case Studio, and CRV, including designing and implementing automations, workflows, and routing logic to reduce manual tasks for Support agents.
Salary: $150,301 - $210,600/yr
This salary range represents the base salary range for the role and any sales commissions /sales bonuses targets, if applicable, would be in addition to the base salary.
40 hrs/week
50% Telecommuting permitted
Multiple Positions Available.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. NY33 #LI-DNI
Create your free OnJob profile to apply — we'll take you to Stripe's application after sign-up. · Posted 20 Jul 2026.
Consumer Operations, Program Manager at Stripe — questions answered
What does the Consumer Operations, Program Manager role at Stripe pay?
The Consumer Operations, Program Manager at Stripe listing states pay of $150k–$211k for the New York, NY, United States position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles.
Where is the Consumer Operations, Program Manager role at Stripe based?
Stripe lists this Consumer Operations, Program Manager role in New York, NY, United States, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Stripe before you apply.
Is the Consumer Operations, Program Manager role at Stripe still open?
The Consumer Operations, Program Manager posting at Stripe was open at OnJob's last check of the employer's careers page, having been published on 20 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Consumer Operations, Program Manager role at Stripe?
Apply to the Consumer Operations, Program Manager at Stripe role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Stripe's own application page. Creating a profile is free and needs no card.
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