Support Operations, Privy
Stripe
Support Operations, Privy at Stripe is a full time role based in NYC. It was published on 27 August 2026 and was open at last check.
| Role | Support Operations, Privy |
|---|---|
| Company | Stripe |
| Location | NYC |
| Employment type | Full Time |
| Published | 27 August 2026 |
| Status | Open at last check |
Who we are
About Privy
Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails.
Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives.
Learn more about Privy: Privy and Stripe: Bringing crypto to everyone
What you’ll do
As a Support Operations Associate at Privy, you will own the internal systems and workflows that keep our Developer Success team efficient, responsive, and focused. You’ll serve as air traffic control for support requests – triaging issues across our support stack (Pylon, Slack, HubSpot, and more), improving internal workflows, and maintaining CRM and support-data hygiene.
You’ll partner closely with Account Management, Solutions Engineers, Forward Deployed Engineers, and Sales, while your day-to-day work will have impact across Privy, and Stripe as a whole.
This is a high-leverage operations role where attention to detail, a systems mindset, and a bias for execution will make you critical to making our customers successful.
Responsibilities
- Own triage and routing for inbound support tickets from both Privy developers and end users of Privy applications, ensuring issues are assigned, tracked, and resolved promptly and efficiently across the Developer Success team.
- Maintain data hygiene, consistency, and accuracy across our support stack, including Pylon, Slack, HubSpot, and other systems.
- Partner with cross-functional teams—including Sales, Engineering, and Product—to continuously improve the quality and efficiency of support processes.
- Create and maintain internal runbooks for ticket triage, escalations, and engineering-support handoffs.
- Identify operational gaps and implement scalable workflows that help the team respond to customers more effectively.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 1–3 years of experience in support operations, customer experience, technical program management, or a related operational role.
- Highly organized and process-driven, with strong attention to detail and a bias toward action and ownership.
- Strong intuition for customer sentiment and urgency, with sound judgment about how to prioritize and escalate issues.
- Familiarity with customer-support tooling, such as Pylon, Zendesk, Intercom, or Jira, and communication platforms like Slack.
- Comfort working across systems and maintaining high-quality CRM data in tools such as HubSpot or Salesforce.
- Strong written and verbal communication skills, especially for issue tracking, coordination, and process documentation.
- A systems mindset and enthusiasm for building internal processes that scale with the business.
Preferred qualifications
- Experience at a developer-tools or infrastructure company, or experience working closely with engineering and product teams.
- Experience working with APIs, coding with AI, or using AI to automate tasks and operational processes.
Create your free OnJob profile to apply — we'll take you to Stripe's application after sign-up. · Posted 27 Aug 2026.
Support Operations, Privy at Stripe — questions answered
What does the Support Operations, Privy role at Stripe pay?
Stripe does not publish a salary on this Support Operations, Privy listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Support Operations, Privy role at Stripe based?
Stripe lists this Support Operations, Privy role in NYC, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Stripe before you apply.
Is the Support Operations, Privy role at Stripe still open?
The Support Operations, Privy posting at Stripe was open at OnJob's last check of the employer's careers page, having been published on 27 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Support Operations, Privy role at Stripe?
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