Lead - Account Executive (Malaysia)

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

As a Lead Account Executive based in Singapore (MY territory), you will drive growth and consistently exceed revenue goals within your assigned territory. You will win new strategic and enterprise accounts, build lasting customer relationships, and apply your SaaS expertise to engage effectively with both business and technical stakeholders across diverse industries.

What You Will Do

• Engage, Discover & Drive Results: Execute territory strategies to win enterprise business, expand Freshworks’ footprint in the MY market, and exceed sales targets.
• Own the Sales Process: Manage the full sales cycle—from prospecting to negotiation and closure—ensuring predictable outcomes and strong performance across key accounts.
• Articulate Value: Build trusted relationships with senior executives, identify complex business challenges, and position Freshworks as a strategic partner that delivers ROI and growth.
• Collaborate & Learn: Work closely with cross-functional teams (Marketing, Customer Success, Solution Engineering, and Product) to deliver outstanding customer experiences and contribute to a culture of continuous improvement.
• Hunt & Prospect: Develop and maintain a strong, data-backed pipeline with accurate forecasting. Conduct in-person meetings and presentations, representing Freshworks in customer engagements and industry events across Singapore.
• Build the Market Presence: Play a pivotal role in establishing Freshworks’ local presence—shaping go-to-market strategy, nurturing key partnerships, and contributing to the foundation of our long-term success in the MY region.
• Experience that counts: 7+ years of quota-carrying SaaS sales experience in mid-market or enterprise segments, with a proven record of exceeding revenue goals.
• Strategic mindset: Skilled at managing complex sales cycles and engaging multiple stakeholders, including enterprise IT and business decision-makers.
• Revenue focused: Strong prospecting and pipeline management capabilities, backed by structured forecasting and disciplined execution.
• Domain knowledge: Proficiency in solution selling of software platforms (e.g., ITSM, IT infrastructure, EX/CRM/Customer engagement solutions) that drive operational efficiency and business impact.
• Strong collaborator: Customer-centric approach with the ability to build cross-functional partnerships and deliver results in a matrixed organization.
• Language proficiency: Fluency in English (verbal and written) is required to collaborate effectively with regional and global teams.

Territory

You will be responsible for driving growth and managing enterprise relationships primarily in MY region based in Singapore, while collaborating with regional teams across Asia-Pacific for shared strategic accounts.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.