Call Quality Analyst role at Nanex Tech Solutions, Thane
Raunak Placement Services →Call Quality Analyst role at Nanex Tech Solutions, Thane at Raunak Placement Services is a full time role based in Thane, Maharashtra, India. The listing asks for 1–5 yrs of experience. Listed skills: Call monitoring, Feedback delivery, Root Cause Analysis (RCA) and Quality improvement. It was published on 1 September 2026 and was open at last check.
| Role | Call Quality Analyst role at Nanex Tech Solutions, Thane |
|---|---|
| Company | Raunak Placement Services |
| Location | Thane, Maharashtra, India |
| Employment type | Full Time |
| Experience asked | 1–5 yrs |
| Skills listed | Call monitoring, Feedback delivery, Root Cause Analysis (RCA) and Quality improvement |
| Published | 1 September 2026 |
| Status | Open at last check |
About the role
Nanex Tech Solutions seeks a Call Quality Analyst to monitor and evaluate call interactions, deliver constructive feedback, and drive continuous quality improvement. The role focuses on identifying root causes of quality issues and implementing actionable solutions to enhance customer experience.
Key responsibilities
- Monitor live and recorded calls to assess adherence to quality standards.
- Generate detailed call quality reports and trend analyses.
- Deliver timely, constructive feedback to agents and supervisors.
- Conduct root cause analysis (RCA) for recurring quality issues.
- Collaborate with training teams to design and deliver targeted improvement programs.
- Track and report on key quality metrics and improvement KPIs.
- Participate in cross‑functional projects aimed at enhancing overall call center performance.
Required qualifications
- 1–5 years of experience in call center quality analysis or a related field.
- Strong analytical skills with the ability to perform root cause analysis.
- Proficiency in call monitoring tools and quality management systems.
- Excellent communication skills, both written and verbal.
- Detail‑oriented with a focus on data accuracy and consistency.
- Experience delivering actionable feedback in a coaching environment.
Nice to have
- Knowledge of the fintech or technology services industry.
- Experience with quality scorecard design and implementation.
- Familiarity with CRM platforms such as Salesforce or Zendesk.
- Certification in quality management or related disciplines.
Create a free OnJob profile to apply and see your AI match score before you apply. · Posted 1 Sept 2026.
Call Quality Analyst role at Nanex Tech Solutions, Thane at Raunak Placement Services — questions answered
What does the Call Quality Analyst role at Nanex Tech Solutions, Thane role at Raunak Placement Services pay?
Raunak Placement Services does not publish a salary on this Call Quality Analyst role at Nanex Tech Solutions, Thane listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Call Quality Analyst role at Nanex Tech Solutions, Thane role at Raunak Placement Services based?
Raunak Placement Services lists this Call Quality Analyst role at Nanex Tech Solutions, Thane role in Thane, Maharashtra, India, advertised as full time work at that location and asking for 1–5 yrs of experience. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Raunak Placement Services before you apply.
What skills does the Call Quality Analyst role at Nanex Tech Solutions, Thane role at Raunak Placement Services require?
The Call Quality Analyst role at Nanex Tech Solutions, Thane at Raunak Placement Services listing names Call monitoring, Feedback delivery, Root Cause Analysis (RCA) and Quality improvement. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
How much experience do you need for the Call Quality Analyst role at Nanex Tech Solutions, Thane role at Raunak Placement Services?
Raunak Placement Services asks for 1–5 yrs of experience on this Call Quality Analyst role at Nanex Tech Solutions, Thane posting, alongside Call monitoring, Feedback delivery and Root Cause Analysis (RCA). Employers commonly consider candidates slightly under a stated band when the listed skills line up.
Is the Call Quality Analyst role at Nanex Tech Solutions, Thane role at Raunak Placement Services still open?
The Call Quality Analyst role at Nanex Tech Solutions, Thane posting at Raunak Placement Services was open at OnJob's last check of the employer's careers page, having been published on 1 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Call Quality Analyst role at Nanex Tech Solutions, Thane role at Raunak Placement Services?
Apply to the Call Quality Analyst role at Nanex Tech Solutions, Thane at Raunak Placement Services role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile. Creating a profile is free and needs no card.
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