Associate - Customer Service - Work At Home
Sutherland
Associate - Customer Service - Work At Home at Sutherland is a contract role based in Remote · Tokyo, TOKYO, Tokyo, TOKYO, Japan (remote). It was published on 7 July 2025 and was open at last check.
| Role | Associate - Customer Service - Work At Home |
|---|---|
| Company | Sutherland |
| Location | Remote · Tokyo, TOKYO, Tokyo, TOKYO, Japan (remote) |
| Employment type | Contract |
| Published | 7 July 2025 |
| Status | Open at last check |
Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Consultants in this role get to: Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner. Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed. Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.
Our most successful candidates have: - High School diploma or equivalent - Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) - Direct client contacts technical support experience - Excellent verbal and written communication skills - Strong problem-diagnosis and problem-solving skills - Multi-tasking skills, showcased using several applications - Experience working with CRM applications (preferred) - Ability to be goals oriented - Strong communication skills and ability to express ideas clearly - To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone
All your information will be kept confidential according to EEO guidelines.
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 7 Jul 2025.
Associate - Customer Service - Work At Home at Sutherland — questions answered
What does the Associate - Customer Service - Work At Home role at Sutherland pay?
Sutherland does not publish a salary on this Associate - Customer Service - Work At Home listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Is the Associate - Customer Service - Work At Home role at Sutherland remote?
Yes — Sutherland advertises this Associate - Customer Service - Work At Home role as remote, tied to Remote · Tokyo, TOKYO, Tokyo, TOKYO, Japan, and it is listed as contract work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Sutherland before you apply.
Is the Associate - Customer Service - Work At Home role at Sutherland still open?
The Associate - Customer Service - Work At Home posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 7 July 2025. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Associate - Customer Service - Work At Home role at Sutherland?
Apply to the Associate - Customer Service - Work At Home at Sutherland role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Sutherland's own application page. Creating a profile is free and needs no card.
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