Intern, Customer Success

About Workato

Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an “enterprise startup to bet your career on”
• Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
• Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for a motivated Customer Success Intern to support our growing Japan Customer Success team.

In this role, you'll work closely with Customer Success Managers and cross-functional teams to improve customer operations, streamline internal processes, and explore practical ways to leverage AI and Automation in day-to-day business.

Customer Success Operations

• Maintain Contact and Account information in Salesforce (SFDC)
• Support Quote Creation
• Support Salesforce-related operations
• Generate ideas and support implementation for process automation and operational improvements (AI & Automation)
• Support the creation of AI best practices and internal knowledge assets (AI & Automation)

Cross-functional Collaboration

• Coordinate with internal teams such as Deal Desk, Billing, Product, and Sales
• Support internal communications

Qualifications

• Currently enrolled in an undergraduate or graduate degree program
• Fluent in Japanese (ability to communicate smoothly)
• Comfortable reading, writing, and engaging in basic communication in English
• Basic computer skills using Mac
• Familiarity with Google Workspace (Docs, Sheets, Slides) or equivalent productivity tools
• Detail-oriented with a strong focus on accuracy and quality

Preferred Skills / Experience

• Experience using generative AI tools such as ChatGPT, Claude, or Gemini
• Experience using collaboration tools such as Slack, Notion, Zoom, or Confluence
• Experience using CRM tools like Salesforce
• Strong interest in AI, Automation, SaaS, and Digital Transformation (DX)

Personal Characteristics

• Interested in Customer Success, SaaS, and technology companies
• Eager to learn operations and business processes
• Enjoys paying attention to detail while thinking deeply about the underlying context and purpose of tasks
• Excited to collaborate with team members from diverse roles and backgrounds
• Proactive in thinking about and driving process improvements
• Eager to learn new technologies and enjoy experimenting with AI and Automation to find better ways of working

Employment Terms

• Employment type: Paid internship
• Work location: Office attendance required (no remote work)
• Minimum commitment: 6–12 months
• Working hours:
• During school term: at least 15 hours/week (reduced hours may be arranged around exam periods)
• During school vacation: less than 30 hours/week (within Workato business hours, 9:00 AM–6:00 PM)

Japanese Follow / 日本語

Responsibilities

日本のCustomer Successチームの一員として、Customer Success Managerや関連部門と連携しながら、顧客支援・業務改善・AI活用を推進していただきます。

Customer Success Operations

• Salesforce（SFDC）のContact・Account情報の管理
• Support Quote Creation
• Salesforce関連オペレーションのサポート
• 業務自動化や業務改善のアイデア創出・実装サポート (AI & Automation)
• AI活用のベストプラクティスや社内ナレッジの作成支援 (AI & Automation)

Cross-functional Collaboration

• Deal Desk、Billing、Product、Salesなど社内チームとの連携
• 社内コミュニケーションのサポート

Qualifications

• 大学または大学院に在学中の方
• 日本語で円滑にコミュニケーションができる方
• 英語での読み書き・基本的なコミュニケーションに抵抗がない方
• Macを利用した基本的なPC操作ができる方
• Google Workspace（Docs、Sheets、Slides）または同等ツールを利用できる方
• 細部まで丁寧に業務を進められる方

Preferred Skills / Experience

• ChatGPT、Claude、Geminiなど生成AIの利用経験
• Slack、Notion、Zoom、Confluenceなどの利用経験
• SalesforceなどCRMツールの利用経験
• AI・Automation・SaaS・DXへの興味

Personal Characteristics

• Customer SuccessやSaaS・テクノロジー企業に興味がある方
• オペレーションや業務プロセスを学びたい方
• 細部まで気を配りながら背景や目的を深く考えることが好きな方
• 様々な役割・バックグラウンドを持つメンバーと協働したい方
• 業務改善を主体的に考えられる方
• 新しいテクノロジーを積極的に学び、AIやAutomationを利用しながら、より良い業務の進め方を考え、試行錯誤することを楽しめる方

(REQ ID: 2928)