Director, Strategic Accounts

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio’s next Director, Strategic Accounts.

About the job

This position is needed to lead our growing Strategic Accounts team aligned to the Regulated Verticals Healthcare sector. This person will lead, mentor, and scale a high performing team of Strategic Account Executives (6-8 individual contributors) focused on revenue growth and cross selling Twilio’s new products to existing named accounts across North America.

Responsibilities

In this role, you’ll:

• Be customer focused, metrics driven, embrace a consultative sales philosophy, and are passionate about helping your team succeed.
• Our customers are often application owners, software engineering leaders, product managers, entrepreneurs, and line of business owners. You must love talking to all types of customers about building their businesses and helping them drive innovation across many different types of use cases centered around how our customers communicate with their customers.
• Support your team by helping them build and progress pipeline, work across functions to execute complex deals and lead strategic prospect and customer meetings. You will conduct weekly 1:1's with each team member, provide tactical and strategic deal guidance, motivation, and career development.
• Maintain accurate and up-to-date CRM data for your team and provide reliable weekly forecast information to upper management.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years of technical solutions selling experience, with 4+ years experience managing a team of account managers or strategic account executives within the Enterprise segment
• A leader who lives the Twilio Magic and has a demonstrated track record of success. You should feel comfortable with selling a platform or SaaS, but if you have experience with Contact Centers, Messaging, Call Tracking and other communication solutions even better.
• Customer focused, metrics driven, embraces a consultative sales philosophy, and is passionate about helping their team succeed.
• Experience building high performing sales teams, managing forecasting, and supporting fiscal planning and revenue tracking for all major accounts in the region
• Demonstrated ability to develop strong consultative relationships with external partners and internal cross-functional teams at all levels
• Bring data driven methodology and quantitative analytical skills, including pipeline management and forecasting
• Excellent time management/prioritization skills
• Strong verbal and written communication skills
• Share best practices and knowledge with the extended team to produce optimal results for the region.
• A Bachelor’s degree or equivalent experience

Desired:

• Experience with Contact Centers, Messaging, Call Tracking and other communication solutions is preferred

Location

This role will be remote and based in the United States.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $185,760.00 - $232,200.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $196,080.00 - $245,100.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $206,400.00 - $258,000.00.
• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until August 15, 2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.