Software Engineer (L3) Data Substrate

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio's next Software Engineer on our Data & Analytics Platform

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

We are looking for a talented and experienced Senior Software Engineer to join our Data Substrate team. In this role, you will play a crucial part in designing, building, and optimizing our platform to support a wide range of data-driven initiatives to power Twilio data lakes. You will work closely with cross-functional teams to understand business requirements, architect scalable solutions, and implement data solutions and infrastructure for our Data Platform. The ideal candidate will have deep expertise in data systems, strong technical and leadership skills, and a proven track record of delivering complex data projects at scale.

Responsibilities

In this role, you’ll:

• Design, build, and maintain infrastructure and scalable frameworks to support data ingestion, processing, and analysis.
• Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.
• Architect and implement high-performance data systems, distributed storage solutions, and processing frameworks using modern technologies.
• Design and implement frameworks and solutions for performance and reliability.
• Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.
• Stay current with emerging technologies and best practices in big data technologies
• Mentor early in career engineers and contribute to a culture of continuous learning and improvement

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in software development or a related field.
• Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems.
• Strong proficiency in programming languages such as Python, Java, Go, or Scala.
• Strong experience working with big data technologies such as Spark, Kafka, Athena, ClickHouse, DynamoDB, and distributed computing systems
• Strong experience with building data streaming pipelines and working with REST APIs
• Strong experience with AWS technologies at scale and using that to build and operate large scale systems
• Solid understanding of software engineering principles, including object-oriented and functional programming paradigms, design patterns, and code quality practices.
• Excellent problem-solving and analytical skills.
• Strong verbal & written communication skills, with the ability to work effectively in a cross-functional team environment.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver results

Desired:

• Bias to action, ability to iterate and ship rapidly
• Passion to build data products, prior projects in this area
• Experience building and working with data lake products

Location

This role will be remote, and based in the United States. This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - $173,400
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600
• Based in the San Francisco Bay area, California: $163,100 - $203,900.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location..

Applications for this role are intended to be accepted until 6/30/2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.