Technical and Agentic Enablement Lead

About the Job:

LaunchDarkly is seeking a unique combination of someone who can deliver exceptional technical enablement and build the AI systems that scale it.

This role sits at the intersection of technical enablement and agentic workflows. You will own the technical enablement program for our Solutions Engineering organization, as well as partner closely with Solutions Architects to ensure technical fluency across the org. In parallel, you will design and deploy AI-powered systems that improve field effectiveness, reduce manual effort, and transform how enablement is delivered.

Success in this role requires operating as an AI-native practitioner, embedding AI into how you work, how enablement is delivered, and how the field engages. You will deliver high-impact programs while continuously evolving them into scalable, intelligent systems.

Responsibilities:

• Own Technical Enablement
• Own the design and execution of technical enablement for Solutions Engineering, including onboarding, product launches, competitive positioning, and skills development
• Deliver high-impact live, virtual and on demand training, certifications, and workshops
• Define competency frameworks and partner with leadership on team development
• Expand technical fluency across the broader GTM organization where relevant
• Measure and improve readiness through clear performance metrics
• Build Agentic Enablement Systems
• Design and deploy AI workflows and agents that support technical sellers in their daily workflows (e.g., discovery prep, demo support, objection handling, knowledge retrieval)
• Systematically automate repeatable enablement activities to improve scale and consistency
• Partner cross-functionally to prioritize, launch, and drive adoption of AI-powered field solutions
• Scale Enablement Through AI
• Identify and implement high-impact AI use cases across content, operations, and program delivery across the enablement team
• Build agents and shared workflows that increase leverage across the team and teach team how to use and replicate so capability grows
• Own the AI structure and foundation that ensures effective, consistent, scalable solutions across the team
• Model AI-native ways of working and help others adopt them
• Drive Cross-Functional Impact
• Collaborate with GTM, Product, PMM, RevOps, and Field Operations to align enablement with business priorities
• Represent technical field needs in roadmap and prioritization discussions
• Manage programs end-to-end, from scoping through execution and iteration
• Play an active role in GTM operating rhythms, including COE reviews, QBRs, and leadership updates

About You:

• Equally strong as a technical educator and a systems builder
• Motivated to replace manual work with scalable, AI-driven solutions
• Structured thinker who brings clarity to complex, ambiguous problems
• Collaborative and effective at working across teams without formal authority
• Proven innovator who experiments early and scales what works

Qualifications:

• 8+ years in a SaaS technical GTM role (e.g., Solutions Engineering, Solutions Architecture, Technical Sales, or Enablement)
• Experience delivering technical training and enablement programs for field teams
• Hands-on experience building AI-driven tools, agents, or automations with real-world usage
• Strong technical fluency, including the ability to read and debug code
• Experience with modern AI tooling (e.g., Relevance AI, Claude, LangChain)
• Deep understanding of the technical sales lifecycle and field engagement models
• Familiarity with value-based selling methodologies (e.g., MEDDPICC, Force Management)
• Experience with common GTM tools (e.g., Salesforce, Gong, Highspot, Outreach)
• Strong program management and execution skills

Nice to Haves:

• Programming experience (Python or JavaScript)
• SQL for data analysis and workflow troubleshooting
• Familiarity with LaunchDarkly or similar developer-focused platforms
• Background in high-growth developer tools, API-first, or AI/ML companies

Why This Role Matters:

This role will shape how technical enablement is delivered and scaled at LaunchDarkly—combining hands-on program execution with the systems that make it more effective over time.

Pay:

Target pay ranges based on Geographic Zones* for Level 5:

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $ 152,000 - $210,000 **
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $ 137,000 - $189,000 **
• Zone 3: All other US locations - $ 129,000 - $178,000 **

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.

**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com .

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.

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