QA Specialist with German and English (CS experience required)
Sutherland
QA Specialist with German and English (CS experience required) at Sutherland is a full time role based in Varna, //VARNA, Varna, //VARNA, Bulgaria. It was published on 25 June 2026 and was open at last check.
| Role | QA Specialist with German and English (CS experience required) |
|---|---|
| Company | Sutherland |
| Location | Varna, //VARNA, Varna, //VARNA, Bulgaria |
| Employment type | Full Time |
| Published | 25 June 2026 |
| Status | Open at last check |
Quality is what transforms good work into excellence.
If you’re passionate about driving improvement, ensuring standards, and helping teams deliver their best, this could be your next big step.
Ask yourself:
- Are you naturally detail-oriented with a passion for coaching others toward success?
- Have you made it your mission to foster growth and uphold high-quality standards in everything you do?
- Are you ready to take the next step in your Quality Assurance career?
If you answered yes, keep reading!
We’re excited to announce an opportunity for a QA Specialist. If you have experience as a customer support agent and you are ready to take the next step in your career - this is your chance!
We are seeking a highly motivated BPO professional to join our team. In this role, you will be responsible for enhancing our customer experience initiatives, analyzing customer feedback, and implementing strategies to improve overall customer satisfaction.
Your main tasks:
- Monitor transactions to identify quality opportunities and drive continual performance improvements.
- Provide feedback to team members, client, and leadership.
- Be up to date with all processes and changes and share best practices with the team.
- Do root cause analyzes of verbatim and customers’ surveys.
- Participate in client and internal calibrations.
- Perform trainings for new hires, refreshers, upskilling, provide coaching and feedback sessions, lead workshops and huddles.
- Join pilots, working groups, round tables with clients and vendors.
- Be ready and open to share your ideas and feedback directly.
- Can ensure weekend coverage (in rotation).
Our requirements:
- Fluency in German and English at level B2 or higher.
- Be enthusiastic and eager to learn.
- Enjoy working in a dynamic environment and be flexible to change.
- Any experience with Google Docs, Sheets and Deck and related Google programs is a plus.
- Possess analytical thinking and be keen on working with data.
- At least 1 year of experience as a customer support agent
What we offer:
- Long-term job security with permanent contract
- Additional health insurance and life insurance
- Food vouchers
- Shifts Mon-Fri between 7AM - 7PM + weekend shifts (in rotation) from 9AM - 6PM
- Competitive salary + extra bonus (PBI)
- World-class on-the-job training
- Multisport card partially covered by the company
- Discount cards for various shops
- Spotify Premium Individual Subscription
- Friendly and interactive office atmosphere
- You will become part of a recognized international market leader and can enrich your CV
- An ambitious corporate culture that encourages internal promotions and professional development
- Team building and social activities, volunteer participation, charity events and much more
- Apply and you will get the full broad information about your possibilities with us
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 25 Jun 2026.
QA Specialist with German and English (CS experience required) at Sutherland — questions answered
What does the QA Specialist with German and English (CS experience required) role at Sutherland pay?
Sutherland does not publish a salary on this QA Specialist with German and English (CS experience required) listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the QA Specialist with German and English (CS experience required) role at Sutherland based?
Sutherland lists this QA Specialist with German and English (CS experience required) role in Varna, //VARNA, Varna, //VARNA, Bulgaria, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Sutherland before you apply.
Is the QA Specialist with German and English (CS experience required) role at Sutherland still open?
The QA Specialist with German and English (CS experience required) posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 25 June 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the QA Specialist with German and English (CS experience required) role at Sutherland?
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