Quality control in a BPO Customer Support Project with Bulgarian and English (Varna on site)
Sutherland
Quality control in a BPO Customer Support Project with Bulgarian and English (Varna on site) at Sutherland is a full time role based in Varna, //VARNA, Varna, //VARNA, Bulgaria. It was published on 7 August 2026 and was open at last check.
| Role | Quality control in a BPO Customer Support Project with Bulgarian and English (Varna on site) |
|---|---|
| Company | Sutherland |
| Location | Varna, //VARNA, Varna, //VARNA, Bulgaria |
| Employment type | Full Time |
| Published | 7 August 2026 |
| Status | Open at last check |
Quality is what transforms good work into excellence.
If you’re passionate about driving improvement, ensuring standards, and helping teams deliver their best, this could be your next big step.
Ask yourself:
- Are you naturally detail-oriented with a passion for coaching others toward success?
- Have you made it your mission to foster growth and uphold high-quality standards in everything you do?
- Are you ready to take the next step in your Quality Assurance career?
If you answered yes, keep reading!
We’re excited to announce an opportunity for a Senior Associate - Quality Assurance role. This position offers the chance to lead by example, inspire growth, and elevate performance to the next level.
We are seeking a highly motivated Senior Associate - Quality Assurance to join our team. In this role, you will be responsible for enhancing our customer experience initiatives, analyzing customer feedback, and implementing strategies to improve overall customer satisfaction.
Your main tasks:
- Monitor transactions to identify quality opportunities and drive continual performance improvements.
- Provide feedback to team members, client, and leadership.
- Be up to date with all processes and changes and share best practices with the team.
- Do root cause analyzes of verbatim and customers’ surveys.
- Participate in client and internal calibrations.
- Perform trainings for new hires, refreshers, upskilling, provide coaching and feedback sessions, lead workshops and huddles.
- Join pilots, working groups, round tables with clients and vendors.
- Be ready and open to share your ideas and feedback directly.
- Can ensure weekend coverage (in rotation).
Our requirements:
- Fluency in Bulgarian and English at level B2 or higher.
- Be enthusiastic and eager to learn.
- Enjoy working in a dynamic environment and be flexible to change.
- Any experience with Google Docs, Sheets and Deck and related Google programs is a plus.
- Possess analytical thinking and be keen on working with data.
- QA support expertise is an advantage.
What we offer:
- Long-term job security with permanent contract
- Additional health insurance and life insurance
- Food vouchers
- Shifts Mon-Fri between 7AM - 7PM + weekend shifts (in rotation) from 9AM - 6PM
- Competitive salary + extra bonus (PBI)
- World-class on-the-job training
- Multisport card partially covered by the company
- Discount cards for various shops
- Spotify Premium Individual Subscription
- Friendly and interactive office atmosphere
- You will become part of a recognized international market leader and can enrich your CV
- An ambitious corporate culture that encourages internal promotions and professional development
- Team building and social activities, volunteer participation, charity events and much more
- Apply and you will get the full broad information about your possibilities with us
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 7 Aug 2026.
Quality control in a BPO Customer Support Project with Bulgarian and English (Varna on site) at Sutherland — questions answered
What does the Quality control in a BPO Customer Support Project with Bulgarian and English (Varna on site) role at Sutherland pay?
Sutherland does not publish a salary on this Quality control in a BPO Customer Support Project with Bulgarian and English (Varna on site) listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Quality control in a BPO Customer Support Project with Bulgarian and English (Varna on site) role at Sutherland based?
Sutherland lists this Quality control in a BPO Customer Support Project with Bulgarian and English (Varna on site) role in Varna, //VARNA, Varna, //VARNA, Bulgaria, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Sutherland before you apply.
Is the Quality control in a BPO Customer Support Project with Bulgarian and English (Varna on site) role at Sutherland still open?
The Quality control in a BPO Customer Support Project with Bulgarian and English (Varna on site) posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 7 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Quality control in a BPO Customer Support Project with Bulgarian and English (Varna on site) role at Sutherland?
Apply to the Quality control in a BPO Customer Support Project with Bulgarian and English (Varna on site) at Sutherland role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Sutherland's own application page. Creating a profile is free and needs no card.
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