Client & Customer Service Analyst
Deutsche Bank
Client & Customer Service Analyst at Deutsche Bank is a full time role based in Vellore, India. It was published on 14 August 2026 and was open at last check.
| Role | Client & Customer Service Analyst |
|---|---|
| Company | Deutsche Bank |
| Location | Vellore, India |
| Employment type | Full Time |
| Published | 14 August 2026 |
| Status | Open at last check |
Job Description:
Job Title: Client & Customer Service Analyst
Corporate Title: NCT
Location: Vellor, India
Role Description
- Ensuring DB Service Standards w.r.t. to Customer Service, Compliance and Corporate Security are adhered too.
- Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
- Error Free Processing of transactions with in specified SLA’s.
- Ensure laid down processes are being followed; DB internal security standards are followed.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,
- Best in class leave policy.
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
- Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
- All inputting related tasks/transactions processing i.e. Cash Deposit/Withdrawal; Demat Transactions, Forex Transactions, Draft Issuance, RTGS/NEFT Processing, Stop Payments, Transfers, Cheque acceptances, etc. are carried out with 100% accuracy without errors.
- Ensure cash is kept under dual custody, vault registers are signed by dual custodians and in case of any corrections / alterations in the vault register, the same is duly authenticated by the dual custodians.
- Ensure strict adherence to German Money Laundering Form for cash transactions > EUR 15,000 or equivalent and Mitra Committee recommendation for cash transactions >= INR 10 lacs.
- Effective service delivery by reducing customer turnaround time.
- Effectively migrate teller queues to the ATM’s and other alternate channels.
- Ensure NIL operational losses / compensation to customer due to any operational issue.
- Ensure strict adherence to branch daily reports generation.
- Follow Complaint management procedures.
- Ensure satisfactory compliance scores and implement audit recommendations.
- Any suspicious transaction/activity must immediately be reported to the supervising officer.
- Overall upkeep of the lobby as per clean desk policy standards.
- Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business.
- Ensure achievement as per Service Score Card on deepening the non qualified customers through customer contact management.
- Structured service call for all the new to bank customers and qualified / non-qualified customer base.
Your skills and experience
- Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business.
- Ensure achievement as per Service Score Card on deepening the non qualified customers through customer contact management.
- Structured service call for all the new to bank customers and qualified / non-qualified customer base.
Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.
How we’ll support you
- Training and development to help you excel in your career.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.html
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Create your free OnJob profile to apply — we'll take you to Deutsche Bank's application after sign-up. · Posted 14 Aug 2026.
Client & Customer Service Analyst at Deutsche Bank — questions answered
What does the Client & Customer Service Analyst role at Deutsche Bank pay?
Deutsche Bank does not publish a salary on this Client & Customer Service Analyst listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Client & Customer Service Analyst role at Deutsche Bank based?
Deutsche Bank lists this Client & Customer Service Analyst role in Vellore, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Deutsche Bank before you apply.
Is the Client & Customer Service Analyst role at Deutsche Bank still open?
The Client & Customer Service Analyst posting at Deutsche Bank was open at OnJob's last check of the employer's careers page, having been published on 14 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Client & Customer Service Analyst role at Deutsche Bank?
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