Customer Relationship Executive

About the Role

The Customer Relationship Executive will be responsible for maintaining positive relationships with existing customers, assisting new clients, resolving customer inquiries, and ensuring a smooth customer experience throughout the service lifecycle. The role involves communicating with customers through phone calls, emails, and online meetings, understanding requirements, providing accurate information about company services, following up on pending requests, and coordinating with internal departments to resolve concerns within expected timelines.

Responsibilities

• Build and maintain strong relationships with existing and potential customers.
• Contact customers regularly to understand their requirements and collect feedback.
• Respond to customer inquiries through phone calls, emails, and other communication channels.
• Explain company services, processes, and policies clearly to customers.
• Maintain accurate records of customer interactions and follow‑up activities.
• Coordinate with sales, operations, and support teams to resolve customer concerns.
• Identify opportunities to improve customer satisfaction and service quality.
• Follow up with customers regarding pending requests, appointments, and service updates.
• Assist the sales team in identifying potential business opportunities.
• Prepare daily activity reports and maintain customer information in the company's database.
• Handle customer complaints professionally and escalate complex issues when necessary.
• Ensure timely communication with customers regarding updates and resolutions.
• Participate in team meetings, training sessions, and customer service improvement activities.
• Achieve monthly customer satisfaction and customer engagement targets.
• Maintain confidentiality of customer information and follow company policies.

Requirements

• Excellent verbal and written communication skills.
• Customer relationship management.
• Customer service and client handling.
• Problem‑solving and decision‑making.
• Time management and organizational skills.
• Email writing and professional communication.
• Active listening and interpersonal skills.
• Ability to manage multiple tasks and prioritize work.
• Basic computer knowledge and familiarity with spreadsheets.
• Ability to work independently and collaboratively in a team.
• Bachelor's degree (any discipline).
• Freshers with strong communication skills are welcome; up to 3 years of relevant experience is acceptable.

Nice to Have

• Experience with CRM software.
• Sales coordination and lead follow‑up.
• Presentation and negotiation skills.
• Experience preparing reports and maintaining customer databases.
• Conflict resolution and complaint management.
• Prior experience in a customer‑facing role.

Benefits

• Professional training and onboarding support.
• Opportunities for career growth and internal promotions.
• Supportive and collaborative work environment.
• Performance‑based incentives, subject to company policy.
• Paid leave and other applicable employee benefits.

Compensation

Salary range: ₹2,40,000 – ₹4,20,000 per year, depending on skills and experience.

Application Process

Submit an updated résumé. Shortlisted candidates may be contacted for an initial discussion followed by an interview with the hiring team. Provide accurate information regarding qualifications, experience, communication skills, and availability to join.