E Commerce Operations Executive

Key Responsibilities

• Manage daily order processing and order fulfillment across e-commerce marketplaces.

• Handle order management, tracking, dispatch coordination, and delivery status updates.

• Manage customer returns, refunds, replacements, and return-related issues.

• Handle marketplace claims, including preparing supporting documents, filing claims, and following up for resolution.

• Coordinate with warehouse and logistics teams to ensure timely order dispatch and fulfillment.

• Maintain daily operational records and reports using Google Sheets and MS Excel.

• Track orders, returns, cancellations, pending shipments, and claim status.

• Ensure accurate data entry and timely updates across marketplace dashboards.

• Coordinate with internal teams to maintain smooth day-to-day operations.

Required Skills

• 1–3 years of experience in e-commerce operations preferred.

• Knowledge of order fulfillment, order management, returns, and claim management.

• Good working knowledge of MS Excel and Google Sheets.

• Ability to maintain reports, track data, and manage multiple tasks.