M365 Support Engineer

We are seeking a M365 Support Engineer to join our team. The role focuses on supporting SharePoint and Microsoft 365 collaboration tools, including the emerging Copilot capabilities. You will help translate rapid product developments into clear user guidance.

Key responsibilities

• Provide day‑to‑day support for SharePoint site administration, metadata, search, and permissions.

• Deliver guidance and troubleshooting for M365 Copilot across Teams, Outlook, Word, PowerPoint, and Excel.

• Assist users with Planner, Loop, OneDrive and related Microsoft 365 services.

• Develop and maintain Power Automate workflows and basic Power Apps solutions.

• Advise on information architecture, content management, and knowledge‑management practices.

• Stay current with rapid product updates and translate them into clear user documentation.

Required qualifications

• Strong expertise in SharePoint administration, including metadata, search, and permissions.

• In‑depth knowledge of M365 Copilot across core Office applications.

• Hands‑on experience with Microsoft 365 collaboration tools such as Planner, Loop, and OneDrive.

• Understanding of information architecture and content‑management principles.

• Ability to translate technical product changes into clear user guidance.

Nice to have

• Power Automate development and workflow design experience.

• Basic knowledge of Power Apps.

• Familiarity with AI prompting practices and Copilot agent configuration.

• Experience optimizing SharePoint search and metadata schemas.