Sales Associate

FloBiz is a fast-growing SMB Tech startup on a mission to help small businesses grow with

cutting-edge tech like AI. We dream of a world where every small business runs like a modern tech

startup—efficient, data-driven, and scalable. Our goal? To make business operations simpler, faster,

and smarter for SMBs with our easy-to-use digital solutions. We’re a lean, high-impact team that moves

fast, innovates constantly, and puts users first. We believe in autonomy, creativity, and zero

bureaucracy—just great work and great people.

myBillBook is India’s leading billing and accounting platform designed to empower SMBs. From busy

metro cities to small towns, millions of business owners use myBillBook daily for billing, accounting,

and inventory management. It’s more than just a tool—it’s a lifeline that helps them run their businesses

efficiently.

Position Overview:

We are seeking a customer-focused and results-driven Renewal Agent to join our team in the SaaS

(Software-as-a-Service) industry. As a Renewal Agent, your primary responsibility will be to engage with

customers over phone calls, manage their contract renewals, and ensure a high level of customer

satisfaction. You will leverage your excellent communication skills, persuasive abilities, and product

knowledge to drive successful contract renewals and contribute to revenue growth. This role requires a

proactive approach, strong negotiation skills, and the ability to thrive in a fast-paced, phone-based

environment.

Key Responsibilities:

1. Manage contract renewals by proactively reaching out to customers via phone calls.

2. Build and maintain strong relationships with customers, serving as their primary point of

contact for renewal-related matters.

3. Engage with customers to understand their needs, gather feedback, and address any

concerns or issues.

4. Effectively communicate the value and benefits of continued service, ensuring customers

understand the impact of renewing their contract.

5. Identify opportunities for upselling or cross-selling additional products or services during the

renewal process.

6. Negotiate contract terms and pricing to maximize customer satisfaction while achieving

renewal targets.

7. Maintain accurate and up-to-date records of customer interactions and renewal activities in

the CRM system.

8. Collaborate closely with internal teams, including sales, customer success, and product, to

ensure a smooth renewal process and resolve customer-related issues.

9. Monitor renewal pipeline and proactively follow up with customers to ensure timely renewals.

10. Stay informed about industry trends, competitor offerings, and customer feedback to enhance

the renewal process and drive customer retention.

Qualifications:

1. Bachelor's or Master's degree in business, marketing, or a related field.

2. Proven experience of minimum 1-3 years in a customer-facing role, preferably in a phone-based sales or renewal environment.

3. Strong negotiation and persuasion skills, with the ability to handle objections and resolve customer concerns effectively.4. Excellent verbal communication skills, with the ability to articulate complex concepts clearly and concisely over the phone.

5. Active listening skills to understand customer needs and provide appropriate solutions.

6. Detail-oriented and highly organized, with the ability to manage multiple renewal projects simultaneously and meet deadlines.

7. Self-motivated and results-driven, with a track record of meeting or exceeding renewal targets.

8. Familiarity with CRM systems and proficiency in using sales and customer management tools.

9. Knowledge of the SaaS industry, including an understanding of subscription-based business

models and customer lifecycle management.

10. Ability to adapt to a fast-paced, dynamic environment and handle high call volumes while

maintaining a positive and professional demeanor.

We offer a competitive salary package, including performance-based incentives, health benefits, and

opportunities for career growth. If you are passionate about delivering exceptional customer experiences

over phone calls, driving renewals, and contributing to revenue growth, we would love to hear from you.

Apply now to join our team as a Renewal Agent (Phone-Based) in the SaaS industry