Telecallers (Hospitality Industry)

🧕 No of Positions: 5
📍 Location: Goregaon, Mumbai
💼 Employment Type: Contractual
👩 Preferred Candidate: Female
💰 Experience: 0–3 Years (Freshers are welcome to apply!)
⚡ Joining: Immediate joiners preferred

About the Role
We are looking for enthusiastic and confident Telecallers to join our team and support one of our leading clients in the hospitality (hotel) industry. If you have excellent communication skills, enjoy interacting with people, and are eager to build a career in customer engagement, we'd love to hear from you.

Key Responsibilities
✔️ Contact prospective customers using leads provided by the company.
✔️ Explain hotel services, offers, and promotions to potential customers.
✔️ Follow up with interested leads and maintain regular communication.
✔️ Convert leads into confirmed bookings or successful closures.
✔️ Build and maintain positive customer relationships through professional communication.
Accurately update customer interactions and lead status in the CRM/system.
✔️ Coordinate with internal teams to ensure seamless customer support.
✔️ Achieve daily and monthly calling and conversion targets.
✔️ Handle customer queries professionally and resolve basic concerns.
✔️ Prepare and submit daily call reports and follow-up updates.

Eligibility
✔️ 0–3 years of experience in Telecalling, Customer Support, Sales, or a similar role.
✔️ Freshers with good communication skills are encouraged to apply.
✔️ Strong verbal communication skills in Hindi and English. Additional regional languages will be an advantage.
✔️ Basic computer knowledge and familiarity with MS Office/CRM tools is preferred.
✔️ Positive attitude, persuasive skills, and customer-focused approach.

Why Join Us?
✔️ Opportunity to work with a reputed hospitality industry client.
✔️ Friendly and supportive work environment.
✔️ Training and career growth opportunities.
✔️ Immediate joining opportunity.