Customer Service Representative
Sutherland
Customer Service Representative at Sutherland is a full time role based in Alexandria, Alexandria Governorate, Alexandria, Alexandria Governorate, Egypt. It was published on 11 August 2026 and was open at last check.
| Role | Customer Service Representative |
|---|---|
| Company | Sutherland |
| Location | Alexandria, Alexandria Governorate, Alexandria, Alexandria Governorate, Egypt |
| Employment type | Full Time |
| Published | 11 August 2026 |
| Status | Open at last check |
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
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For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.
We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. In this role, you will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy.
Main Responsibilities
- Provide friendly and efficient customer support via phone, chat, or email
- Handle inbound and outbound communications while meeting performance goals
- Take ownership of customer issues until resolution or escalation
- Document interactions accurately and update customer information
- Identify and escalate complex or sensitive cases when needed
- Maintain confidentiality and handle sensitive information responsibly
Required:
🎓 High school diploma or equivalent
🌍 B2+ English communication skills (minimum)
💻 Ability to multitask and navigate multiple systems efficiently
🧠 Customer-focused mindset with strong problem-solving abilities
🔍 Attention to detail and accuracy in data handling
⌨️ Basic computer skills (CRM tools, email, spreadsheets)
Core Competencies:
💬 Communication: Clear, professional, and empathetic interaction
🤝 Empathy: Ability to understand and respond to customer needs
✅ Ownership: Taking responsibility for issues until resolution
⏳ Time Management: Prioritizing tasks and meeting deadlines
🧩 Problem Solving: Identifying solutions in a timely and effective manner
🔄 Adaptability: Thriving in a fast-paced and changing environment
All your information will be kept confidential according to EEO guidelines.
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 11 Aug 2026.
Customer Service Representative at Sutherland — questions answered
What does the Customer Service Representative role at Sutherland pay?
Sutherland does not publish a salary on this Customer Service Representative listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Customer Service Representative role at Sutherland based?
Sutherland lists this Customer Service Representative role in Alexandria, Alexandria Governorate, Alexandria, Alexandria Governorate, Egypt, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Sutherland before you apply.
Is the Customer Service Representative role at Sutherland still open?
The Customer Service Representative posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 11 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Service Representative role at Sutherland?
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