Manager - Account Manager
Sutherland
Manager - Account Manager at Sutherland is a full time role based in Angeles, Central Luzon, Angeles, Central Luzon, Philippines. It was published on 2 September 2026 and was open at last check.
| Role | Manager - Account Manager |
|---|---|
| Company | Sutherland |
| Location | Angeles, Central Luzon, Angeles, Central Luzon, Philippines |
| Employment type | Full Time |
| Published | 2 September 2026 |
| Status | Open at last check |
Sutherland is seeking an organized and goal-oriented person to join us as an Operations Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Responsibilities:
- Managing Cluster/Community Performance
- Complete weekly coaching sessions and call audits.
- Complete weekly huddles and come up with Team strategy to achieve operational goals.
- Partner with Operations Manager on Continuous Improvement activities, training and action plans.
- Client advocate
- Accomplish weekly deliverables, such as: · Coaching compliance inclusive of RCAs and action Plans
- Team attendance infractions insights thru internal Sutherland attendance tool.
- Provide ideas that can help the client improve their product, business, processes and/or policies.
- People Management
- Set up accountability discussions on attendance and performance challenges.
- Determine training needs to equip staff with fundamental skills and knowledge.
- Keep employees in the loop for any internal and external updates
Our most successful candidates will have:
- A Bachelor’s Degree is preferred but not required.
- Three years of operations and management experience; process transformation experience.
- Four to Five years of banking / financial services or fintech experience – knowledgeable on US Banking, Cash Apps and Customer Service processes.
- Experience in handling omnichannel LOBs.
- Experience in managing, and directing associates/sr associates, team manager resources spanning 100-150 for Manager.
- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
Internal:
- Must have FY26 PDP rating of Exceeds(4) Expectations or Outstanding(5)
- Tenure of at least 18 months
- No Active DA
100% B&M, preferably candidates who can either join immediately or asap.
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 2 Sept 2026.
Manager - Account Manager at Sutherland — questions answered
What does the Manager - Account Manager role at Sutherland pay?
Sutherland does not publish a salary on this Manager - Account Manager listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Manager - Account Manager role at Sutherland based?
Sutherland lists this Manager - Account Manager role in Angeles, Central Luzon, Angeles, Central Luzon, Philippines, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Sutherland before you apply.
Is the Manager - Account Manager role at Sutherland still open?
The Manager - Account Manager posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 2 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Manager - Account Manager role at Sutherland?
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