Product Support Engineer
Signzy
Product Support Engineer at Signzy is a full time role based in Bangalore, KA, India. The listing asks for 1–3 yrs of experience. It was published on 16 October 2024 and was open at last check.
| Role | Product Support Engineer |
|---|---|
| Company | Signzy |
| Location | Bangalore, KA, India |
| Employment type | Full Time |
| Experience asked | 1–3 yrs |
| Published | 16 October 2024 |
| Status | Open at last check |
Job Title: Product/Tech Support Engineer
About Signzy
Signzy is an AI-powered RPA platform designed for financial services. Our platform can automate even the most complex workflows and decision-making processes into real-time APIs.
Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over
200+ APIs, Signzy serves 90+ financial institutions globally, including the largest banks in India and a top 3 acquiring bank in the US. We have strong global partnerships, including with
Mastercard, and offices in New York and Dubai, serving customers worldwide. Our product team of 120+ people is based in Bangalore, building cutting-edge global AI products.
Working at Signzy
At Signzy, we embrace technology and innovation to develop outstanding products. We're a tech-savvy team backed by investors passionate about creating innovative solutions. Join us and be part of the future of financial services technology!
Job Description
As a Product/Tech Support Engineer at Signzy, you will play a critical role in ensuring the smooth operation of the system by diagnosing, troubleshooting, and resolving technical issues.
This role involves working closely with both internal and external stakeholders to provide high-quality support, ensuring compliance and security in financial transactions.
Job Requirements
Experience in troubleshooting production issues in SaaS / fintech systems.
Strong understanding of REST APIs, request/response handling, and hands-on experience with Postman.
Basic knowledge of n8n workflows & JavaScript ( like conditions, functions etc..) for debugging.
Comfortable working with Linux environments, logs, and basic scripting.
Understanding of networking concepts (TCP/UDP, IP whitelisting/blacklisting).
Basic exposure to cloud (AWS IAM, S3) and SSL/TLS certificate management.
Familiarity with observability tools (Kibana, Grafana, Prometheus) for log and metrics analysis.
Strong problem-solving skills and ability to handle client-facing technical support scenarios.
- Soft Skills:
- Excellent problem-solving skills with a methodical approach.
- Strong written and oral communication skills, able to explain technical solutions in simple terms.
- Ability to provide step-by-step technical help, both written and verbal.
- Experience in customer service or support roles, with an ability to manage multiple priorities.
- Additional:
- Bachelor’s degree in Information Technology, Computer Science, or relevant field.
- Experience in supporting API and digital KYC in financial institutions is highly desirable.
- Startup experience is a plus.
This is your opportunity to work with cutting-edge technology in the financial services industry and play a pivotal role in ensuring the integrity and security of financial transactions.
Create your free OnJob profile to apply — we'll take you to Signzy's application after sign-up. · Posted 16 Oct 2024.
Product Support Engineer at Signzy — questions answered
What does the Product Support Engineer role at Signzy pay?
Signzy does not publish a salary on this Product Support Engineer listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Product Support Engineer role at Signzy based?
Signzy lists this Product Support Engineer role in Bangalore, KA, India, advertised as full time work at that location and asking for 1–3 yrs of experience. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Signzy before you apply.
How much experience do you need for the Product Support Engineer role at Signzy?
Signzy asks for 1–3 yrs of experience on this Product Support Engineer posting. Employers commonly consider candidates slightly under a stated band when the listed skills line up.
Is the Product Support Engineer role at Signzy still open?
The Product Support Engineer posting at Signzy was open at OnJob's last check of the employer's careers page, having been published on 16 October 2024. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Product Support Engineer role at Signzy?
Apply to the Product Support Engineer at Signzy role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Signzy's own application page. Creating a profile is free and needs no card.
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