Associate Manager, Solutions Engineering

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.

Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.

From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech

Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia.

Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

About the Role

As an Associate Manager in Solutions Engineering, you'll lead a team responsible for helping merchants successfully integrate Razorpay's payment solutions. Your role is to ensure smooth integrations, resolve technical issues quickly, improve team performance, and collaborate across Product, Engineering, Sales, and Customer Success.

Key Responsibilities

Team Leadership

• Lead and mentor a team of around 15 integration engineers and team leads.
• Conduct regular 1:1s, set goals, and support career development.
• Drive a culture of ownership, accountability, and continuous improvement.

Operational Excellence

• Monitor and improve key metrics such as:
• SLA compliance
• Mean Time to Integration (MTTI)
• Customer Satisfaction (CSAT)
• Customer Effort Score (CES)
• Escalation rates
• Manage critical merchant escalations and incident response.
• Ensure high operational standards with minimal SLA breaches.

Integration Delivery

• Own end-to-end merchant integrations from solution design to go-live.
• Troubleshoot API, webhook, SDK, and payment integration issues.
• Create documentation, SOPs, and runbooks to improve efficiency and reduce recurring issues.

Business & Cross-functional Collaboration

• Work closely with Product, Engineering, Sales, and Customer Success teams.
• Translate technical issues into business impact.
• Identify recurring problems and recommend product improvements.
• Drive adoption of automation and AI tools to improve productivity.

Skills & Qualifications

• 5–6 years of experience in Solutions Engineering, Integration Engineering, or Technical Account Management.
• Experience leading technical teams or serving as a technical lead.
• Strong understanding of:
• REST APIs
• JSON
• Webhooks
• SDK integrations
• Payment or fintech experience is a plus.
• Experience tracking and improving operational metrics.
• Strong communication and stakeholder management skills.
• Familiarity with tools such as Postman, Jira, Freshdesk, DevRev, or similar platforms.

What Success Looks Like (First 45 Days)

• Team performance metrics (MTTI, SLA) are stable and meeting targets.
• Every team member has a clear development plan.
• At least one process improvement has been implemented to reduce manual effort or escalations.
• Strong working relationships established with Product, Sales, and Engineering teams.

What We're Looking For

• Strong technical troubleshooting skills.
• Excellent people management and coaching abilities.
• Data-driven decision making.
• Ownership mindset with a focus on solving root causes.
• Ability to balance technical depth with business impact.

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

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